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Validation: AI assistant for every channel

Looking for an idea validation;

Leveraging a service such as IBM's Watson Assistant to create customized bots that can be used on websites / FB messenger / slack / custom integrations. This won't be a mere bot but rather a full blown AI service with automated discovery ability (e.g. Zendesk integration for a Customer Service center with the ability to lookup a Knowledge Base).

on January 1, 2020
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    Do you have a scenario in mind that a search engine couldn't replicate?

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      Not really, which is what has me looking for the validation. Thinking of it more as being the middle-man for businesses willing to outsource that kind of need.