We built a support tool for products with 10-100 customers (and it's free)
Hey, Albert from DailyBot here.
The title says it all. We were struggling to keep our more white-glove, Slack-based support channel tidy and we decided to build a bot to manage some of that overhead.
Right now, this bot became Syntro, which is a lightweight tool that converts threads into tickets and uses AI to manage replies/documentation/ and response times. A sort-of CSM-adjacent role. Our Head of Customer Success uses it to track paid customer requests without adding more complications to her daily workflow so we're confident that it can provide similar value to y'all.
Best part or difference is that we're taking a completely different approach to other tools of its kind:
- No seat-based pricing bs (save $$$ on this critical part of your stack)
- No bloat (philosophy is: you won't need the 100s of features Zendesk has to do your job well)
- Focus on product-heavy teams/startups and solopreneurs that use support as part of their product growth engine.
We want you to try it out and see all this for yourself: syntro.io - wdyt?
I like no seat pricing approach. How well does it scale when team grows beyond 100 customers?
It actually fares pretty well! There’s no hard technical ceiling on scaling past 100 customers. Our current focus on the 10-100 range is more about positioning than capability cause once teams grow beyond that, they usually already have a support system in place and are pretty entrenched with their existing tool.
That said, migrating over would absolutely be possible if a larger team wanted to today, the product is lightweight by design, so it can adapt without the bloat you’d normally expect.
Ohh. I got it.