We built a support tool for products with 10-100 customers (and it's free)

by Old Al.

Hey, Albert from DailyBot here.

The title says it all. We were struggling to keep our more white-glove, Slack-based support channel tidy and we decided to build a bot to manage some of that overhead.

Right now, this bot became Syntro, which is a lightweight tool that converts threads into tickets and uses AI to manage replies/documentation/ and response times. A sort-of CSM-adjacent role. Our Head of Customer Success uses it to track paid customer requests without adding more complications to her daily workflow so we're confident that it can provide similar value to y'all.

Best part or difference is that we're taking a completely different approach to other tools of its kind:

No seat-based pricing bs (save $$$ on this critical part of your stack)
No bloat (philosophy is: you won't need the 100s of features Zendesk has to do your job well)
Focus on product-heavy teams/startups and solopreneurs that use support as part of their product growth engine.

We want you to try it out and see all this for yourself: syntro.io - wdyt?