We built an AI support agent that shows where every answer comes from

AI customer support is useful only if customers can trust the answers.

That’s one of the problems we’re trying to solve with ComLayer.

ComLayer brings together:

Support Widget
Help Centre
Shared Inbox
AI Support Agent

The AI agent answers questions using only the knowledge a company provides — including help articles, documents and website content.

Every AI-generated reply includes its source.

And if ComLayer cannot confidently answer a question from the available knowledge, it hands the conversation over to a human instead of making something up.

Chat and email also arrive in the same shared inbox, where support teams can see drafted responses together with the sources behind them.

ComLayer processes and stores data within the EU and does not use customer content to train AI models.

Our goal is simple: make AI support useful without sacrificing trust or control.

For anyone running customer support: what would make you trust an AI agent enough to let it answer customers directly?