We just added AI-powered product tours to our feedback SaaS

Hey Indie Hackers 👋

We just launched a new feature inside Told: AI-powered Product Tours.

Told started as an in-app feedback tool (NPS, CSAT, surveys).
But while working with users, we kept seeing the same pattern:

Teams were measuring satisfaction…
but struggling with activation.

So instead of pivoting, we expanded the product.

We added AI-powered product tours to help teams:

• Guide users step-by-step
• Highlight key features at the right moment
• Increase activation
• Collect contextual feedback

The insight was simple:

Feedback only becomes meaningful once users reach value.

By combining onboarding + feedback in one platform, we’re trying to create a tighter activation loop.

Still early.
Now the focus is on traction, learning, and iteration.

Curious to hear from other founders:

👉 Did improving onboarding significantly impact your activation?
👉 Do you use separate tools for tours and feedback?

Happy to share learnings as we go.