We want to help governments fight Covid-19

Hi, I'm Kevin, CEO and founder of Kollect, a software that automates customer support on Facebook. After giving the matter some laps, I think it would be great if we can help governments deal with the high volume of queries they are receiving right now on social media.

We know that, specially now, people need quickly responses, and governments need to attend the majority of that people as soon as posible. People (at least here in Peru) are writing to their health and general government institutions, asking them for information, help, and also alerting them about some situations.

Kollect can help government institutions with that, classifying users' queries on Facebook inbox and comments (based on keywords, post URL and also NLP (natural language processing)), replying those comments and messages, extract contact and id info, and even sending all that processed info directly to the areas that are supposed to attend those queries, via webhooks. All that in real time.

If any of you knows someone working on social media areas of governments institutions, and think their institution would be benefited with this, please reply to this post or send me a DM.

Thanks!

Oh, and obviously we will not charge them until all this Covid-19 thing finally ends :)