See how India’s remote call center teams perform across regions. Get data-backed insights, real patterns, and practical steps to boost productivity.
It would be interesting to know how much language localization impacts the conversion rates across different states. Did the data show a noticeable difference in performance between Tier 1 and Tier 2/3 cities for remote setups? I wonder if connectivity issues in smaller regions played a big role in overall agent uptime.
Really solid approach — curious how you're thinking about this, what's been the hardest part to figure out so far?