What are good tools, tips/tricks for collecting product feedback?
I want to more effectively capture product feedback from test users.
Recommendations
- Tools
- Tips/tricks
- Line of questioning
Trending on Indie Hackers
I want to more effectively capture product feedback from test users.
Recommendations
Might sound obvious, but... email.
My approach is basically this: I track what users do my site. Once I notice they do (or don't do) some action in my funnel, I send them an automated email saying "I noticed blah blah. Mind sharing why? It might help us improve." I list 4 numbered options for possible reasons, with the 5th option being "something else".
Many responses are single number answers like "3". I purposely don't link out to a form. I purposely don't add any graphics or links. It is all plain text. My subject is "Super Quick Feedback for <app name>". Response rate is ~25% and this approach also scales as easily as scaling email.
I later realized getting email responses also also helps my email domain reputation, so the rest of my emails are less likely to go to spam. A nice bonus.
What I've noticed is that giving answer options influences users. We used to do this with subscription cancellations emails. Most selected option "I didn't use it anymore".
One we started asking users an open question we started gaining real insights on why they actually cancelled.
You're right. But my feeling is that has more to do with how options are worded vs. giving options. "I didn't use it anymore" is self evident and path of least resistance so obviously it would be picked more.
@dhruvg excellent tip. ill give it a try. Love the email idea. Still learning GA, seeing data, and being able to use it effectively.
You can use getacute.io made by indiehacker 😉
fantastic, ill check it out.
Hey John, I tried to reach out but your email isn't working.
Could you drop me an email at alexandra[@]getacute.io? I'd be more than happy to help with a free subscription.
thx. i fixed it now :)
Email sent!
Thank you! ❤️
For feature requests, there's https://www.kampsite.co
thx. ill add to my list and check it out. @FabienHerfray
Hey @jklacynski - I’m the creator of Kampsite - if you have any questions or any feedback Feel free to reach out!
will do @hlucas thx for reaching out!
You can use
Offline Feedback:
Typeform, Google Forms
Live Feedback/Service:
Drift, Intercom
Live User Actions
HotJar, Google Analytics
thx. noted.
This is really helpful and has easy to use https://www.upvoty.com/
I use the crisp.im chat widget. Similar to intercom but has a decent free plan. Has been an invaluable source of feedback for https://divjoy.com.
love free. thx @Gabe
A free and easy way is to combine Google Forms with Google Spreadsheets to collect feedback. https://www.google.com/forms/about/
thanks !