October 17, 2020

What customer support platform are you using? What do you recommend to use?

Sandesh B Suvarna @suvarnas

What customer support platform are you using? What do you recommend to use?

  1. 3

    Personally, I've used Intercom before and I loved it. Off late their pricing structure has become far too confusing and intimidating, and the feature set for basic plans has become heavily limited. In my research, I came across Crisp and Helpscout as great alternatives, and thought to give them a shot next.

    Aside - We're building DelightChat to be an easy-to-use, high-quality and affordable customer support tool, specially tailored for e-commerce merchants.

    If you're a D2C brand, I'd love to talk to you! http://delightchat.io/

    1. 1

      Hey @hipreetam93, delightchat looks very promising. But I am not a D2C brand though. I will look into Crisp & Helpscout. Thanks.

  2. 3

    I'm using my own tool! I created contact us and report bugs chat forms for website visitors. You can check them out on https://formito.com/help

    But I have a specific chat form in my dashboard where registered users only write a message or describe the problem. My app itself preset value of email address, name, workspace ID, etc. for the chat form. It just make it super easy for users to submit a message.

    1. 1

      @hosshams . Awesome. Looks very interesting. I will look at it.

  3. 3

    I'm using crisp.im for Divjoy and it's worked out really well for me. They have a generous free plan and a large selection of premium add-ons should you need them (automated messages, heatmap tracking, etc).

    1. 2

      +1 for Crisp. I've been using them a fair bit as well and it's never disappointed.

    2. 1

      Thanks, @Gabe. I will have a look at it. So "automated messages" means bots?

      1. 2

        Sending message when users are on a specific page, although they might be something more advanced for conversational bots.

        1. 1

          That's interesting.

  4. 2

    ServiceNow. But it’s enterprise level and quite expensive.

    1. 1

      Nice. Does it have automation?

  5. 2

    Using crisp for Siteoly. Infact Crisp supports multi-site feature also to handle multiple sites with same login. It has got perfect mobile app too.

    1. 1

      Awesome. I shall look into it.

  6. 2

    I've been using Helpscout for a few years now and don't have any complaints.

    1. 1

      I use helpscout as well, it's simple and works well.

    2. 1

      Thanks for the suggestion @mikejax. I will look at it.

  7. 2

    Check out my product: https://www.plummapp.com We have free plan. I am using it myself for my projects.

    1. 1

      Thanks, @wsieroci. I will have a look at it.

  8. 2

    I'm using freshdesk - since at first they were the cheapest ones with enough features and now it is too late to change - but they are alright, nothing special, but enough for us.

    1. 1

      Thanks, @rachitskiy. I will have a look at it. Do they have automation?

    1. 1

      Thanks, @ishfillet. Why not Zendesk or Freshdesk?

      1. 2

        I use Freshdesk as well for my WordPress theme business. But if you wanna unlock more pro features, then go for Intercom. It has everything that you need scale up you biz.

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