What do people use for their company email? 📧

We use [email protected], and any email sent to any address at our domain gets forwarded too.

I've always gone for hello@(company).co.uk because I like how informal and friendly it sounds, but I see from another post that name@company can result in better open rates, which is an excellent point.

With Google Workspace (which is what I use), you can have aliases for free, so why not contact@company as the main, then hello@company as an alias?

Another factor is the purpose of the inbox. Is it for sales? Customer support? Careers? I suppose context can guide this.

Unless you're familiar with the morass of twisted pipes, confusion i.e.; poor useability that is the Google Workspace environment (or have some deeper reason to learn it), I'd avoid it like the plague, as anything Google backend can be a massive waste of time from a solo founder/bootstrapper perspective (I swear they've given about 18,000 devs free rein to change anything, any time). Again, unless it's absolutely necessary.

If you're sending 10+/- or so emails/day, you can just use your own domain as an alias via Gmail. Just make sure your domain is verified...

As for "contact@" vs "hello@" vs "Dave@"... First name@ = higher open rates, though subject line and sending times are greater indicators of open rate success.

Sorry I don't have input re service for bulk email sending (over 100/day). But I'm taking a hard look at Zoho as result of this thread. I see that Zoho allows email addresses from multiple domains. Not so with Workspace (aliases, yes, but each domain requires another $6/month).

Instead of Google Workspace, I usually go for Microsoft O365. The US $6/mo basic version gets you everything you need (including unlimited email aliases, 1TB storage and Teams).

To answer your question, I suppose it depends on what people would first need to be contacting you in relation to. If you're doing outbound, maybe it's hello. If it's a consulting service, probably contact. If they can become a user and start to use but come for questions, support. YMMV

If you're doing email marketing, I've heard to use a domain separate than your website. So if your website is company.io, you may want to use a company.com in case something went awry.

Any thoughts on people who have used that?

I’d have to say google workspace if you want something long term and effective. This will stay with you as you scale. That being said the other two alternatives are zoho which I believe is $1 a month per account and I recently just tried AWS work mail. Very easy to configure if you want to keep your infra all on AWS and it’s $4 a month per user.

Google workspace can be expensive. Especially if you are running on a lean budget and the team. I’d highly recommend giving zoho mail a shot because it is absolutely free. Here is why I chose zoho over gmail.

I work with three people team and we have notion as a collaborative workspace. If we end up using google sheet then we just use it with our personal mail and share it with each other.

I primarily wanted to use a company email because when you are pitching or talking to potential customers/partners, we come across as a serious business. Zoho email is not as smooth as gmail for sure but gets the job done. Also zoho is a huge saas company and they have a really good support plus tons of features. I can do pretty much everything on zoho mail that I can do on gmail just user experience is bit different. You can check out their videos on YouTube.

Use Google Workspace (Gmail + Google Calendar + Drive + other apps)

To keep it cost-effective, add extra email addresses as aliases. It won't cost you anything. Later, if needed, you can remove these aliases and create proper accounts.

Don't overthink this. Go with Google Workspace.