What do you do when all your beta users doesn't leave feedback after using the product?
What do you do when all your beta users doesn't leave feedback?
As a founder, how do you approach this problem?
Let me go first, before I can analyze the product
- Email to the users more than once to seek feedback
- Bring more beta users
I love the idea of building manually. A simple way I beta tested the scalability of the product we would be launching soon is visiting potential customers and knocking on their doors.
With promise that if they don’t see improvements min 60 -90 days, we would bring their money back to them and apologies for wasting their time.
That's why you onboard your first 50 users manually.
What do you mean by manually here?
get them to sign up -> get them into call -> upsell -> give access
I track when somebody deletes their account or uninstalls our product. When somebody clicks to make this action, I show a one question survey. Many times, it gets filled out!
It's very frustrating when they don't leave feedback, however, I let them go and don't contact them again as I believe their feedback be ones diluted if you keep following up. Equally, I don't let them sign up again either!
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