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8 Comments

What do you use for customer-facing documentation in your startup?

I'm curious how early stage founders tend to handle publishing documentation for their users. Do you use hosted solutions (GitBook, Readme, etc), use a static site generator (Jekyll, Hugo, MkDocs, etc.), or even just roll your own setup from scratch?

(Full disclosure, I'm working on a documentation platform, Doctave, but it's currently focused on a technical writer audience. I'm curious how early stage founders are solving this problem.)

How do you document your product for your users?
  1. Hosted documentation platform (GitBook, Readme, etc.)
  2. Static Site Generator (Jekyll, Hugo, MkDocs, etc.)
  3. I make my own docs site from scratch
Vote
posted to Icon for group Developers
Developers
on February 10, 2022
  1. 2

    I actually built a documentation tool (Engine.so) for exactly this niche.

    It lets you convert Notion pages into a fully-featured documentation site for your customers.

    I use it for all my ventures, since it makes writing and organization easy within Notion. It might be a good alternative for those teams and hackers that already use Notion a lot and want to keep documentation close.

  2. 2

    I use the high_voltage gem for static pages inside Rails. Lets me have everything inside the same app, so it’s easy to share styling/layout, as well as customize things to whatever I want (e.g. customized info on help pages for logged-in users).

    1. 1

      Excellent choice! If I were a Rails dev, I would use something like this.

  3. 1

    I use Docusaurus, a static site generator mainly for docs. Here's how it looks: Fugu Docs.

  4. 1

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  5. 1

    I would never use a 3rd-party platform unless it’s open source. Docs are too important.

  6. 1

    We use tawk.to which is free and bundles many things together.

    Making it ourselves is a waste of resources when we can just pay a stipend (or get it for free).

    I wouldn’t purchase just a documentation tool because we’d then need to purchase a customer service tool separately.

    Why not bundle them together and save time and costs.

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