The more I study the SaaS industry…
The more I am convinced that you MUST have these two important content marketing skills if you want to get a steady stream of loyal customers.
1- You need to be a GREAT STORYTELLER.
Numbers and data are great. You want to show your customers that your app produces the right results. BUT without a compelling & emotional story, they won’t make the connection.
Your customers are humans. And humans are emotional beings. We respond best to stories.
Use a captivating story to sell your product’s benefits. Be careful not to embellish. Customers are wise these days and can smell a fake story. An honest story will win your customers’ loyalty all the time.
2- You need to communicate CLEARLY.
Learn to use the words your customers use. You may sound intelligent to your peers by using industry terms, but your customers won’t care.
They need to know you understand them enough to speak their language. Choose clear over wise every time. Your customers will love you for it.
Without these two…
The odds of you crushing it are close to zero.
Cause when you boil it down…
Content Marketing is all about creating authentic value for your customers.
It’s not about who’s the loudest. It’s about who’s the most genuine.