What is In-App Support?
Mobile app developers are feeling more and more enthusiastic about providing a seamless customer experience. What is the burning question for them in this context? Delivering timely help to a user.
There are two teams here. Those developers who think that having support is senseless. And those who believe that a customer can drop a line via email or reach out to them on social media if an issue pops up. But let’s face it: such a user experience is terrible.
Isn’t it better to assist customers inside your system without bouncing between the applications? It’s in-app customer support I’m getting at.
