On Amezmo, one of our managed Laravel hosting business customers subscription went into an Unpaid state. Stripe automatically attempts to charge the account for up to 5 or so times.
They automatically send an email to the person when the payment fails. It failed 5 times, so Stripe stopped trying to charge the card. Naturally, I reached out to the customer to follow up and they said they saw the emails, but were out the entire week. Further, they said they used a virtual card which allows 1 charge only.
I covered their $20 balance and asked them how their project was going. Question, what would you have done in this situation?
After reading his email again, it seems he's not fully decided if he's going to use Amezmo, and will know at the end of the month ( when the second payment is due).