What's Your go-to Content Marketing Strategy?

Three Key Phases of SaaS Content Marketing

There are three major phases to marketing for Software as a Service. The first is to get your lead into your funnel and interested in signing up for a free trial. The second is taking them from the free trial into a paid membership at the highest possible level. The third phase is keeping that customer and moving them towards higher levels of membership when and where it makes sense for them. Beyond that, it helps to continue engaging that customer/user community so that they share their delight with others to bring them into the first phase, starting the process over again.

B2B SaaS Marketing Works

One major piece of your strategy that makes this all happen is content marketing. If you want to gain your lead’s interest, then share enough about your product to convince them they can’t live without it. In order to entice them to take the next step to subscribe, you’ve got to have carefully-planned content.

And nowadays with so much content overflowing everywhere online, your content has to be great. You have to plan, create, publish, and promote top-of-the-line content that hits all of the right points. Otherwise, it’s very hard to get a prospect to sign up for your list, or experience your trial in the first place. And, it’s hard to turn the lead into a paying subscriber without sharing some kind of content about your business.

The first step is turning visitors into users. Let’s go.

Turning Viewers Into Users
The first phase of content marketing for SaaS is turning website visitors and viewers into users by getting them into a free trial. To get these viewers in the first place, it helps to have a very solid strategy around SEO for SaaS. (We go in-depth on that in another article.) You will also want to have a solid content marketing campaign, in many cases centering around an inspiring or fun video focused on the benefits of your solution - think Monday.com and their ubiquitous YouTube video ads.
Turning Trial Users Into Members
The next step in your marketing is pulling people from the free trial into a paid membership within the timeframe of your trial. This involves carefully timed email campaigns, strategies for social and community engagement and building the brand story and trust along the way. This is the part where you move your leads from Engage to Close in the inbound marketing process.
Delighting Members Into Upgrades and Brand Advocacy
The third phase is continuing to engage the customer base, and move them along in membership levels for the best possible lifetime value of each business or individual using your solution. In addition, delighted customers share your solution with others around them, so continuing to communicate and serve them with great content only serves to help you more.

Content Marketing Objectives
Once you get your product set up and your CRM layer in place, you need content to start the marketing and sales journey. Content is the gasoline that keeps the engine of your marketing funnel running. It brings in organic search leads, entices social media followers to click to your website, and provides material for your paid advertising.

Specific to Software-as-a-Service, your content needs to achieve three key objectives:

Outline the Main Functionalities
Convey the Benefits
Show That Adoption is Possible (and Easy)
Planning SaaS Marketing Content
Content should rarely be planned based on medium first. In other words, it’s not about how many blogs, e-books, and social media posts you plan out per month. Rather, the more important approach is to think about the most important messages to convey to someone in order to pull them toward your software or SaaS solution.

It helps to remember the pillar content and topic cluster planning approach, our recommendation for best SEO optimization. Start out with one pillar page that captures your most important priority. This pillar page is a very long-form master article on your chosen topic. The goal is to cover every single important aspect of that central topic so Google can begin to index your page and show it in search results.

Clustered around the pillar will be shorter-form content diving into one detail at a time. This, for example, is where most of your blog content planning will come from. Those blogs can then additionally be repurposed into social media content, scripts for videos, or even podcast topics.

All of that content is detailed in its own way, and served on whatever medium makes sense. The point is, all of the content in a particular topic cluster is revolving around one central pillar topic, and among these different resources will be information appealing to different buyer personas at different stages of the buyer’s journey.

We dive deeper into how to implement pillar content and topic clusters here and here.

Your Knowledge Base is Marketing Content Too
It helps to think of every piece of communication you have with your leads and customers as marketing content. One overlooked but very important place that your content planning comes together with your user experience is in your Knowledge Base. For Software as a Service, this is usually a self-serve library of how-to’s, walk-throughs, and helpful tips that allow the user to self-educate and better use your tool. Don’t make this Knowledge Base an afterthought! Every piece of its content requires cooperation between your product teams, technical teams, and your marketing and communication teams. The information has to make sense from a technical standpoint, but also must be within your brand voice and clearly communicate to the layperson. Your Knowledge Base not only helps your customer with their experience of your technology, it also frees up customer service time.

Having an excellent system for getting help, answers to frequently asked questions, and customized solutions when they’re needed helps the whole process to move smoothly. Part of this support equation involves content marketing, because the material surrounding the knowledge base directs people to resources and takes them along the process. This can happen in the form of emails, chatbots, responses to service requests, website copy, and other places where your leads and customers will be trying to connect with you for help.

Email Marketing Content for SaaS
Email marketing is an important piece of the communication strategy for SaaS companies, because it offers you a chance to create segmented communication based on your users’ needs. These emails can take the form of segmented batch email messages, or the more sophisticated automated email marketing campaigns offered by systems like HubSpot or Marketo. The key to either – and all email marketing in our opinion – is relevant segmentation. Personalized, segmented messages are much more effective than broad, “blast” emails to your entire email list.

For example, some crucial segments to include are:

A segment of people currently segmenting not only by participation in your free trial
Segments of people at different stages of your free trial (just started, halfway, through, about to end, and so on)
Segments based on specific interactions people have had or not yet had with your platform
Segments based on peoples’ subject matter interests regarding your product based on their Knowledge Base usage
Segments like these will help you to further specify your content planning to connect with that user exactly where they are. Feeling seen, understood, and supported in the process of adopting a new software solution is crucial for that final purchase decision and sustained subscription.

Don’t Forget About Social Media Content
Social media is an important part of the picture for tech companies, because so many people nowadays practically live in these apps. Think about where your target customer socializes online. From LinkedIn to Instagram, Twitter, Snapchat, even TikTok — your SaaS company has a role, because your customers are there. Use social media as one more opportunity for your leads and customers to connect with you for support and ideas. One company that does this well is Kajabi, where their online user groups help to answer each other’s questions and up-level each other’s use of the platform, thereby securing long-term customership even further

Finally, Whatever You Do in SaaS Content Marketing, Show Me. Don’t Tell Me.
Software and SasS marketing are unique in that it’s not enough to tell about what your product can do. It is so very important to demonstrate what it’s actually like inside the technology, including detailed walk-throughs, and case studies the results it can provide. Don’t be afraid to crack open the lid, and show your potential audience inside the technology including all of its glorious settings. The idea is to show the functionalities, the experience, the results, and the benefits. Let your prospects see for themselves.

In a practical sense, what this looks like is video walk-throughs, webinars, live Q&As, live demonstrations at tradeshows, and even short GIFs looping to show particular functionalities. If customers use your technology to make something, feature them and show what they are making. If your customers are using your technology to improve their processes, show the results of improving that process.

In SaaS marketing, it is all about showing, not telling, so show your solution off!

Say something nice to LouTromans…

5

Go-to wherever your audience is. That should basically be your content marketing strategy. If your customers predominantly use social media then you need to figure out what they interact with the most. Try all 4 if you need to as it can also provide some insights that you could never have foreseen.

But from experience with this, the go-to should first and foremost be to create an online presence that is equal to being a Wikipedia for your industry/service/customer. That means answering all of the FAQs, creating content around pain-point keywords, ensuring that you link everything together really well and then you can start podcasting and videos. The insights you can gather just by viewing the pages that are the most popular and visited will turn into bigger content pieces too.

Melomal

·
4 years ago
·
1. 2
  
  What type of content do you create?
  
  Thank you for your comment! Much appreciated :)
  
  LouTromans
  
  ·
  4 years ago
  ·
  1. 2
    Sure thing! In most cases I start with the basic pain-point questions:
    
    The best X for Y
    
    How to do X with Y
    
    For example, I have a tea DTC brand that I am working on. Right now I am targeting 'the best tea for headaches/stomach aches/energy' and so on. These tend to be low volume searches but ultimately you are meeting people are a point where they have addressed a potential need for your product.
    
    Melomal
    
    ·
    4 years ago
    ·
5
Three Key Phases of SaaS Content Marketing

There are three major phases to marketing for Software as a Service. The first is to get your lead into your funnel and interested in signing up for a free trial. The second is taking them from the free trial into a paid membership at the highest possible level. The third phase is keeping that customer and moving them towards higher levels of membership when and where it makes sense for them. Beyond that, it helps to continue engaging that customer/user community so that they share their delight with others to bring them into the first phase, starting the process over again.

B2B SaaS Marketing Works

One major piece of your strategy that makes this all happen is content marketing. If you want to gain your lead’s interest, then share enough about your product to convince them they can’t live without it. In order to entice them to take the next step to subscribe, you’ve got to have carefully-planned content.

And nowadays with so much content overflowing everywhere online, your content has to be great. You have to plan, create, publish, and promote top-of-the-line content that hits all of the right points. Otherwise, it’s very hard to get a prospect to sign up for your list, or experience your trial in the first place. And, it’s hard to turn the lead into a paying subscriber without sharing some kind of content about your business.

The first step is turning visitors into users. Let’s go.
1. Turning Viewers Into Users
  The first phase of content marketing for SaaS is turning website visitors and viewers into users by getting them into a free trial. To get these viewers in the first place, it helps to have a very solid strategy around SEO for SaaS. (We go in-depth on that in another article.) You will also want to have a solid content marketing campaign, in many cases centering around an inspiring or fun video focused on the benefits of your solution - think Monday.com and their ubiquitous YouTube video ads.
2. Turning Trial Users Into Members
  The next step in your marketing is pulling people from the free trial into a paid membership within the timeframe of your trial. This involves carefully timed email campaigns, strategies for social and community engagement and building the brand story and trust along the way. This is the part where you move your leads from Engage to Close in the inbound marketing process.
3. Delighting Members Into Upgrades and Brand Advocacy
  The third phase is continuing to engage the customer base, and move them along in membership levels for the best possible lifetime value of each business or individual using your solution. In addition, delighted customers share your solution with others around them, so continuing to communicate and serve them with great content only serves to help you more.
Content Marketing Objectives
Once you get your product set up and your CRM layer in place, you need content to start the marketing and sales journey. Content is the gasoline that keeps the engine of your marketing funnel running. It brings in organic search leads, entices social media followers to click to your website, and provides material for your paid advertising.

Specific to Software-as-a-Service, your content needs to achieve three key objectives:

Outline the Main Functionalities
Convey the Benefits
Show That Adoption is Possible (and Easy)
Planning SaaS Marketing Content
Content should rarely be planned based on medium first. In other words, it’s not about how many blogs, e-books, and social media posts you plan out per month. Rather, the more important approach is to think about the most important messages to convey to someone in order to pull them toward your software or SaaS solution.

It helps to remember the pillar content and topic cluster planning approach, our recommendation for best SEO optimization. Start out with one pillar page that captures your most important priority. This pillar page is a very long-form master article on your chosen topic. The goal is to cover every single important aspect of that central topic so Google can begin to index your page and show it in search results.

Clustered around the pillar will be shorter-form content diving into one detail at a time. This, for example, is where most of your blog content planning will come from. Those blogs can then additionally be repurposed into social media content, scripts for videos, or even podcast topics.

All of that content is detailed in its own way, and served on whatever medium makes sense. The point is, all of the content in a particular topic cluster is revolving around one central pillar topic, and among these different resources will be information appealing to different buyer personas at different stages of the buyer’s journey.

We dive deeper into how to implement pillar content and topic clusters here and here.

Your Knowledge Base is Marketing Content Too
It helps to think of every piece of communication you have with your leads and customers as marketing content. One overlooked but very important place that your content planning comes together with your user experience is in your Knowledge Base. For Software as a Service, this is usually a self-serve library of how-to’s, walk-throughs, and helpful tips that allow the user to self-educate and better use your tool. Don’t make this Knowledge Base an afterthought! Every piece of its content requires cooperation between your product teams, technical teams, and your marketing and communication teams. The information has to make sense from a technical standpoint, but also must be within your brand voice and clearly communicate to the layperson. Your Knowledge Base not only helps your customer with their experience of your technology, it also frees up customer service time.

Having an excellent system for getting help, answers to frequently asked questions, and customized solutions when they’re needed helps the whole process to move smoothly. Part of this support equation involves content marketing, because the material surrounding the knowledge base directs people to resources and takes them along the process. This can happen in the form of emails, chatbots, responses to service requests, website copy, and other places where your leads and customers will be trying to connect with you for help.

Email Marketing Content for SaaS
Email marketing is an important piece of the communication strategy for SaaS companies, because it offers you a chance to create segmented communication based on your users’ needs. These emails can take the form of segmented batch email messages, or the more sophisticated automated email marketing campaigns offered by systems like HubSpot or Marketo. The key to either – and all email marketing in our opinion – is relevant segmentation. Personalized, segmented messages are much more effective than broad, “blast” emails to your entire email list.

For example, some crucial segments to include are:

A segment of people currently segmenting not only by participation in your free trial
Segments of people at different stages of your free trial (just started, halfway, through, about to end, and so on)
Segments based on specific interactions people have had or not yet had with your platform
Segments based on peoples’ subject matter interests regarding your product based on their Knowledge Base usage
Segments like these will help you to further specify your content planning to connect with that user exactly where they are. Feeling seen, understood, and supported in the process of adopting a new software solution is crucial for that final purchase decision and sustained subscription.

Don’t Forget About Social Media Content
Social media is an important part of the picture for tech companies, because so many people nowadays practically live in these apps. Think about where your target customer socializes online. From LinkedIn to Instagram, Twitter, Snapchat, even TikTok — your SaaS company has a role, because your customers are there. Use social media as one more opportunity for your leads and customers to connect with you for support and ideas. One company that does this well is Kajabi, where their online user groups help to answer each other’s questions and up-level each other’s use of the platform, thereby securing long-term customership even further

Finally, Whatever You Do in SaaS Content Marketing, Show Me. Don’t Tell Me.
Software and SasS marketing are unique in that it’s not enough to tell about what your product can do. It is so very important to demonstrate what it’s actually like inside the technology, including detailed walk-throughs, and case studies the results it can provide. Don’t be afraid to crack open the lid, and show your potential audience inside the technology including all of its glorious settings. The idea is to show the functionalities, the experience, the results, and the benefits. Let your prospects see for themselves.

In a practical sense, what this looks like is video walk-throughs, webinars, live Q&As, live demonstrations at tradeshows, and even short GIFs looping to show particular functionalities. If customers use your technology to make something, feature them and show what they are making. If your customers are using your technology to improve their processes, show the results of improving that process.

In SaaS marketing, it is all about showing, not telling, so show your solution off!
get_SaaSy

·
4 years ago
·
1. 1
  
  THANK YOU FOR THIS OMGGGGG
  
  Thank you so much for the time you have taken to write this.
  
  I will revise it over and over again ;)
  
  LouTromans
  
  ·
  4 years ago
  ·
3

SEO: ~1,200 visitors a week
Drove 85 newsletter subscriptions with very little effort so far

indigoblue

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4 years ago
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1. 1
  
  Do you blog post?
  
  LouTromans
  
  ·
  4 years ago
  ·
2

Definitely depends on where your clients are at. Good thing is these marketing channels are easy to access and low cost to produce.

Crank out a few pieces on each per month. See where your prospects are engaging with the most. After 6 months, you will have a better idea. Put some work into it, no need to be guessing.

Example:
Week 1: Podcast week - invite guest, write copy, record, edit
Week 2: Youtube week - write copy, record, and post
Week 3: Blogging - dont do more than 1 page per posting
Week 4: Social - use a social media calendar to plan posts (HINT: use automation software)

elpramirez

·
3 years ago
·
1. 1
  
  Thanks so much for your reply!
  
  WHat social automation tools do you use?
  
  LouTromans
  
  ·
  3 years ago
  ·
  1. 2
    
    My focus today is on Twitter, so I have programs running from Tweetdeck and Hootsuite.
    
    elpramirez
    
    ·
    3 years ago
    ·
    1. 1
      
      If you blog then I can introduce you to a great free tool
      
      Let me know what you think? ;)
      
      LouTromans
      
      ·
      3 years ago
      ·
2

We have collected 100 email subscribers with our eBook download - we now need to nuture them with some valuable content! --- So need to get moving on creating more! Interested to see what the conversion rate will be for sales down the line...!

Jordy-McDowell

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3 years ago
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1. 1
  
  Nice💪
  
  AdamIsaacsRae
  
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  3 years ago
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1

The above links really help us to create quality backlinks for our site. I need more links for blog comments. <a href="https://seoservice590165048.wordpress.com/2021/05/29/10-most-effective-techniques-to-do-content-marketing-strategy/">content marketing techniques</a>
Thanks for sharing the valuable list. please keep it up!

neel33

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3 years ago
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1

Blogging is our main method. However, we focussed massively on guest posting when our DA was low

AdamIsaacsRae

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3 years ago
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