The North Star Metric is the single metric that best captures the core value that your product delivers to customers. - What is a North Star Metric
Since I'm just starting out, I'm tracking how many days I actually work on the business as opposed to my day job. My current goal is 2 days a week. When I can make that 7, I will have achieved my first big mile stone.
Wow tough question, but been thinking about this a lot for Pod Hunt.
In the ended I decided on ... how many "interested" listeners can I send to each podcast episode.
It's very hard to track, I had to build tooling into the website to try and track it and even then I'm not capturing all the referrals that Pod Hunt is generating based on how people tell me they are using the site.
I think most Indie Hackers worry more about getting to ramen profitable first and foremost. Hopefully getting there, aligns with the NSM, but some short term detours are expected.
How are people generally getting to the content? Can you track clicks or are they doing something on their own (like opening Spotify while browsing the site)? I wonder if clicks into the detail page + time spent on that page could be an interesting measure?
Seems like a good metric to track since that's the best sign that people are actually finding useful content! I wonder if there's a way to close the loop, like a way to encourage users to come back after listening to review it or get some kind of reward?
Yes I'm tracking the impressions and time spent on the episode pages, upvotes, the clicks from the podcast and episodes pages to the podcasts website, all good stuff.
After talking to users however I found they were visiting the site (maybe even just the homepage), and then opening their podcast listening app and searching for the episode to subscribe/listen. I have no way to track that activity. I heard it often enough to indicate it could account for 20-30% of the referrals (but again no way to measure accurately).
% of users that would be very disappointed if they could no longer use our products
Good question! Really got me thinking about what to prioritize when it comes to building StartupLadder. I'd say my north star metric would be the number of jobs that entry-level candidates discover, apply to, and hopefully land through the platform.
I do think it is relevant to Indie Hackers since we're a community based on running a PROFITABLE side business. The more jobs candidates have to apply to on StartupLadder means that the number of companies paying to be on the platform increases as well :)
Our north star metric is: Brands. I'm building the easiest way to grow with branding, so the metric of how many brands are using the product seems right.
I think that the process I used to get to my north star metric will help other indie hackers. I started by developing my brand promise, because I think of the north star metric as the best way to measure how effective I am at delivering on that promise. For 1Brand, the promise is to be the easiest way to grow with branding. To measure how well we're doing at delivering on the promise we measure Brands (the number of brands using our brand guidelines). If that number isn't growing, then we're not delivering on our promise.
So, I think other indie hackers could use my approach:
1 Write your brand promise
2 Extract the one most valuable word from your promise
3 Boom. That's your north star metric
Number of passwords eliminated. This is a reflection of both the number of services we have integrated with, and the number users of those services.
Total Gross Sales. We pay publishers when we run an ad in their newsletter. So we only make a commission, but right now we're just looking at increasing the total amount we make us and publishers combined.
I am following this approach: https://www.whatmatters.com/stories/leading-indicator-product-market-fit-okrs to establish the north star metric. At the moment I don't want to focus on revenue and more on getting users and doing an awesome product
Daily Active Users (DAUs) for Happyfeed - especially since it's a daily habit, it's the best measure of how many people are getting value from the product. (More specifically, users who "complete" at day by uploading 3 moments.)
Other metrics that matter:
There are a few vanity metrics that are fun to drop with friends but generally not helpful. "Happyfeed users have uploaded X million moments" sounds cool, but that's about it!
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Can Revenue really be a NSM?
"The North Star Metric is the single metric that best captures the core value that your product delivers to customers"
Potentially for sure. For instance, we pay royalties to our instructor clients and that is directly tied to revenue.
If you are pricing your product based on the value delivered to customers (which is generally the recommended pricing strategy), your price will be a fraction of the value you provide to customers. I've heard a rule of thumb that you should price your product at 1/10 of the value that you provide to customers.
In this case, revenue would be a very good surrogate metric for value delivered to customers
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That's a great metric for you, but definitely not a good indication of the value for the customer. Most very successful business actually could generate more revenue from their customers, but they prefer to have happy loyal customers and charge less than they could right now.
If you're optimizing around the amount of revenue you can generate from your customer, I wouldn't want to be a customer.
Also revenue IS a great metric for "stupidly over-funded and over-valued myth of a business", they often spend way more than they get in revenue, and lose money for years.
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