When does customer support start getting messy?

I’m starting to realize customer support gets messy way earlier than expected.

Not because of volume , but because everything is scattered:

– support emails
– random user messages
– feedback from different channels

You read everything, but after a while:

– you forget what users said a few days ago
– you miss recurring issues
– you can’t tell what actually matters

Collecting feedback is easy.
Making sense of it is the hard part.

Curious, when did support start feeling messy for you?