Blogging lets you document your journey - your experiments and changes. This storytelling can build a connection with your audience. That story becomes yours, something competitors can't replicate.
Forget blasting out generic marketing. Blogging attracts people who are actively looking for answers you already have. This is how you bring in users who stick around and become customers. After acquiring Waitless I've decided to revive it's blog page which gave me the idea to write this article.
Before a potential customer contacts you, they build an impression based on your blogs. Regular, transparent and helpful content positions you as someone who understands their problems and knows how to solve them. This makes sales conversations smoother and more effective because you build every relationship on a foundation of earned credibility.
Writing makes you get clear on what your product actually is and what you actually offer, it makes you see where your positioning is fuzzy or if your offer is confusing. If you can't explain what you do and why it matters in a clean, short article there's a good chance your product, pricing or messaging is still muddy.
Ads need budget.
Social media needs constant posting and decays in hours.
Blogging is different.
This is useful for a small business especially, a system that works in the background while you build.
Plus, these days, AI citations seem to matter far more than traditional SEO. Blogs are a great way to establish credibility and get noticed by ChatGPT, Perplexity, Gemini, Claude, and so on.
If you're not blogging yet, start small. Find one real problem your customers face, write the clearest and most helpful post you can, and publish it. Do it consistently, it will eventually compound into an asset your business can't afford to miss. It won't change your business in a day, but given enough time it might be the reason your business is still around.
Building is easy. Deciding what not to build is harder.
Validating: Journalist aggregator for the Substack/YouTube/Rumble era
We realized we’re spending way too much on Framer for idea validation – so we built our own alternative
The "clarifies your thinking" benefit is the one most people underestimate. Writing forces you to confront the fuzzy parts of your positioning. If you can't write a clear 500-word post explaining your value prop, your landing page probably isn't clear either.
The AI citation point is increasingly relevant. I've noticed LLMs tend to cite sources that explain concepts clearly and thoroughly - which is exactly what good blog posts do. It's like SEO for a new kind of search.
One thing I'd add: blogging also creates a "documentation trail" that compounds over time. When a prospect asks "do you have experience with X?" you can point to a post you wrote 18 months ago. That longevity is something social media can't replicate - tweets disappear, but blog posts keep working.
What's your content cadence looking like for Waitless? Weekly? Monthly?