Why “just hire a CSM” isn’t realistic for small SaaS

Big SaaS can throw a Customer Success team at the churn problem.
But if you’re at $5k or $10k MRR, that’s not even an option.
You need automation + lightweight playbooks, not headcount.
That’s why we’re building RetainBay for small/lean teams first: retainbay.magnaproducts.io