Why we built Trexa for Shopify brands

We built Trexa because post-purchase support is still surprisingly manual for a lot of Shopify brands.

A customer wants to know where an order is, whether they can cancel it, or how to start a return, and too often that still turns into another support ticket.

Trexa is our attempt to make that part of the experience self-serve and much less painful. The core idea is simple:

• branded order tracking pages

• AI-powered answers on tracking pages

• self-serve returns and cancellations

• fewer repetitive support tickets for merchants

We are especially interested in the gap between what merchants think customers ask after purchase and what customers actually need in the moment. 

If you are building in ecommerce or Shopify, I would love to hear what post-purchase workflows are still way more manual than they should be.

Learn more at https://trexa.app