Why you should ALWAYS answer negative reviews and how to respond in the best way (5 great examples + template) - Ormosis - Guerrilla Marketing & Online Reputation Management
Negative reviews are an inevitable part of doing business, especially if you are selling online. That is true, no matter how great your product or service may be. While it can be (and it is) tempting to ignore negative feedback or respond defensively, it is crucial to remember that addressing…
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As I'm reading this, I think about "how would Lex Fridman respond" as he seems to always respond to negative comments with grace. The result typically ends up with more people respecting him
That's a great example. Lex Fridman engages in constructive discussion while other famous characters on Twitter ban those who leave negative comments. Will keep him in mind for future articles.
Responding to negative reviews is about establishing the correct narrative. Left unresponded, the potential customer looks at the poster's argument and builds a negative opinion about your business. A good response helps balance the narrative and even tilt it in your favor.
But the worst responses are ones where the business apologizes for the inconvenience and requests the poster to email them for resolution.
Like, is the business saying they were not responsive earlier but are now going to resolve it since they have given a negative review? Or, they want to provide the prospective buyer a semblance of resolution while not doing anything.
Agreed. In an ideal world, business owners would not only provide solutions, but also compensation. Unfortunately, this is not the case.
Great article! Negative reviews are an inevitable part of running a business. Answering negative reviews with grace is a good way to publicly show people how you handled the negative situation on social media channels so other potential customers can see how seriously you take feedback from customers.
Answering negative reviews with grace helps us to improve our brand awareness and increase our reputation!
Glad to hear that! Would love to see some examples. If they are noteworthy, they may be published in future articles (along with a link to your website).
Here is one such example: https://wordpress.org/support/topic/they-ask-for-permissions-too-much/
Good read. I plan on engaging with reviews in the app stores, and I'll keep this in mind.
The template will need a little tweak if you are planning to work with the Play Store and App Store, but the concepts are pretty much the same. Best of luck!
Great read! thank you for sharing.
That's why we always try to respond promptly to any negative review or user query for our feedback tool ruttl, it not only gives us an opportunity to improve but also allows us to form goodwill with the user.
Interesting tool.
Thank you!
I enjoyed reading this article. As I plan on engaging with reviews on the app stores, I will keep this in mind when I am interacting with them<a href="https://essentialsclothing.co/">.</a>
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