Will we fight against Intercom? 😱

Hi guys, sounds crazy but it's the most common question we hear once we show our product

And the answer is ...

NO and I would like to clarify why Intercom and Zendesk customers find a perfect fit with us but in terms of development and value proposition we are taking different ways.

We started building FROGED with the mission of offering a platform where you can not only visualize and analyze but also to have proactive tools to communicate and interact with your clients.

On our way to find customers, we found out that our best asset was the Live Chat and we started to develop, redesign and improve our main bullet to find out clients, which is the main reason because most people ask us if we will fight against Intercom, Zendesk, and different conversational platforms.

The reason it's because we have been developing an outstanding (And I'm not afraid to say this) Customer Support Platform, but we are more ambitious than that.

Go big or go home, that's my point of view ...

The key 🔑

We're a startup and of course, we have to pay bills, grow the team, and our development, but that does not mean that we'll keep offering always the same value proposition. This is just the beginning.

I can't say what our focus will be, but I can leave you some killing facts:

• The success rate of selling to an existing customer is 60-70%, while the success rate of selling to a new customer is only 5-20%.

• Increasing your customer retention rate by as little as 5%, can increase profits to 25-95%.

So...

We'll stop developing acquisition features like chatbots, forms to capture leads, email marketing, pop-ups, etc ...

Because there are many fish in the sea

We'll focus on your Retention, where the revenue of your company is, and find the paths to help you to boost this process.

It would be nice to know your thoughts 👇

Where do you think the market will focus next year?