would you include Chat and/or WhatsApp in your Saas as a solo owner/developer?
Hi Indiehackers fellows,
I am a solo owner/developer of a SaaS .
I am receiving continuous requirements of clients for new features, some of them are not of my interest since are too particular for a determinated client, would you keep a chat or WhatsApp business information for your clients to reach?, or should I just leave a contact form?
Loved to hear your experience about.
I think that we need to keep things simple, I've just left the contact form and use WhatsApp notification to send welcome Messages and important reminders for current customers.