Would you use a SaaS platform for getting answers from the right people?
I'm thinking about building a platform where people can post questions/problems and get help from other people.
The basic idea:
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Post a question or problem
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Browse/filter questions by topic
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Swipe through questions quickly
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Answer the ones you can actually help with
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Eventually use AI to match questions with the right people
I'm trying to figure out if this solves a real problem before building it.
For people who build/use SaaS:
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Would you use something like this?
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What would make it better than Reddit, Discord or ChatGPT?
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Would you rather pay for better answers, expert access or something else?
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What would you actually pay for?
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What would make you use it regularly?
I'm looking for honest feedback, not validation. If you think the idea is bad, tell me why.
Honest take, since you asked for it.
The demand side of general Q&A is shrinking fast. Stack Overflow went from roughly 200,000 new questions a month at its peak to under 50,000 by late 2025, and the drop lines up with ChatGPT's release. People still have questions; they ask the model first. So "better than Reddit, Discord or ChatGPT" really means "better than ChatGPT", and for most questions it won't be.
Where paid human answers still work is the question you can't trust a model on: legal, medical, tax, repairs. JustAnswer built a business on exactly that, around $65 a month per category, with experts keeping 20 to 50%. It's also a warning: the FTC sued them in January 2026 over the subscription billing, so the demand is real but the monetization is fragile.
If I were testing this, I'd drop the swipe feed and the broad topics, pick one vertical where a wrong AI answer is expensive, and test "would you pay $X for a verified answer within two hours". Ten pre-sales in one niche will tell you more than a hundred "yes, I'd use it" comments.