#yenizens Week of 3/9 to 3/13 Daily Stand-Up
3/10 - Did a customer interview and created a Google Doc that I transferred all of my pen and paper notes from past interviews to. I also created a list of questions I want to ask during each customer interview.
Nothing too fancy. :)
can't wait to see the google doc! i bet that would be a great share!
Good idea! I'll drop a link in the private chat. :)
3/13 - In a way I didn't get anything done, but in another way I got a lot done. I was tasked to do a "timeboxing" experiment in order to potentially product-ize my experience and that went really well. Took a lot of useful notes and laid down 1000+ words on the topic.
I think I've actually technically been coming down from http://yen.camp/ even though it's now two weeks ago! Looking forward to reflecting this past week tomorrow and planning for the next week. :)
3/12 - I did two customer interviews today. :D "The Mom Test" says the ultimate "hack" to doing better customer interviews is to not even mention your idea. I might even be too good at this! lol It's actually fun hearing peoples stories and what interesting to them, what they're willing to spend money on (and why), and what problems they have. I keep the discussions hovering around the topic I'm interested in knowing more about, but by keeping things loose the conversations go in interesting directions.
The second interview was totally unplanned. I was telling someone about the first interview and said "I'll have to interview you sometime" and he said "How about now?" :D
Something I've learned from the last three interviews is that people who seem like they don't spend money on anything eventually reveal the places that are important to them. The places that are important seem to have (relatively) "limitless" resources available. One person said they've cut out things so they could increase the money they spend on their favorite past time.
3/11 - Onboarded a new member to my community. Created a document to outline my onboarding process. Up until today I didn't really think about an onboarding process. It was a small group of personal friends. My first customer interview was already a user. The four I've done since then have all requested to join the community (not charging now, will begin charging at the relaunch, it's cyclical).
Today I realized I need to be more thoughtful about how I integrate new members into the community. One of the key features of my community is keeping it small. I'll be creating a community of small communities instead of one big one (although I'm sure I'll have a place where everyone can hang out. :) )
yes. let's keep things small. make sure you know what you're selling and what you're selling to. but, even before that, just building trust with folks and letting them know that you're going to be around... for the longhaul.
you're doing it right!