I always wanted to solve problems for Shopify merchants because I myself was a Shopify ecommerce aspirant. I wanted to build an app for ecommerce merchant to help automate their day to day process or add value to their business. After researching for so many days, I come up with an idea of a problem that most new beginner merchants face, and after trying to get feedback on my idea on a facebook group, Someone they said :-
" Innovation happens when there is a need for it. In my opinion, in the e-commerce world specifically, there is an automation solution for every single daily task imaginable. Name a task, and I’ll name a platform or service that automates it for me. I’m not against innovation, I’m just saying from a business owner’s perspective, it seems like the way to win in the e-commerce space is either have a winning product, or run a good agency serving ecom businesses. That is much easier and more likely to succeed than trying to find an undiscovered need in an ultra-saturated industry like ecom. "
I feel really demotivated about this and feel like I have wasted a lot of time trying to solve their problems.
What you think about this, is he right? Should I continue to research new idea in ecommerce or like he said its impossible to have something new now?
You don't have to create something new. Most businesses I see aren't groundbreaking novel ideas.
They're just slightly better than their competitors.
Millions of dollars of value can be created by something that is slightly better than an existing product.
Thank you so much for your feedback,
If I ask customer / merchants that I want to make a better version of a competition, Maybe I will get the same answer which the person has told in the facebook group. Is that mean that I should start working on a better / unique version of an existing solution without asking for feedback on my idea?
Maybe you will but that's not the the way I would do it.
An easy way is to look at reviews of popular products and sort by lowest rating. Read all the problems people are facing, if you see a common theme then you've found a pain point of their customers.
Then just build something that solves that problem well. Customer feedback is still important but at least you've got something to work from here.
Of course this is simplified, but this approach works.
This is a good approach.
I will surely go with this strategy for my new idea :)
Strongly disagree. If you are just slightly better, you're going to have basically zero bargaining power, you're going to have a hard time growing, and you'll be in a constant red queen race to avoid obsolescence.
So they're local. Or they're in a blue ocean market and will soon be competed to death. Or you don't know enough about the industry to appreciate what is special about them.
Ignore that person. I've experienced e-commerce very closely, and there are and will be tonnes of unsolved problems merchants need help with. Running agency is the traditional way of solving those, but not scalable.
I am telling you from my recent experience in building Shopify apps. It has good potential, but definitely not easy. Shopify app store is underserved right now, and its a perfect time to enter into it.
Fun fact: ~350 new apps are getting released on shopify app store every month. And there will be numerous unlisted ones.
Thank you so much for your answer,
I have came up with lots of idea from the past few weeks and days, every time I try to ask for the feedback on those idea I don't get much positive response.
I want to ask that, is it good to start making a better / unique solution to a problem and then show them to the merchants and let them decide wether they want to pay for it or not? is this a right approach?
If you can build an MVP version in less than a month, and release it for free, it is a much better path to get feedback and validate your idea.
There's always something. For example, I'm tasked with setting up a Shopify store in Russia, and the plugins for shipping/fulfillment and payment processors is not great. Shopify is growing in popularity in this region and as of now, A russian will have no idea how to set up the store.
Thank you so much for your feedback,
What are some apps for payment processors in Russia?
I'm not sure, but shopify doesn't support a lot of them. On shopify, the best one they have is Skrill. The fulfilment/shipping apps are limited. Shippypro is basically the only one I found that works and their options for Russian Parcel services is lacking.
I am very surprised that Russia has not yet ripped off the whole shopify idea as they have done with a number of other successful startups.. like groupon, etc...
"The Whole Shopify Idea" wasn't Shopify's idea. They were nowhere near the first to market.
Agreed!
Is he right or wrong? depends on you.
If you find an untapped market, the day you launch is the day you start having competitors.
If you find an existing market with competitors, you know there's already demand for this which is a great sign!
The only thing you need to do (which is not easy), is to find your differentiator and hopefully your unfair advantage, did an easy way to attract users, and you have a business.
Thank you so much for your answer,
If I have an idea in an existing market with competitors, how can I ask feedback for it? If I ask for feedback on an idea, people will respond the same way? Does this mean should I start building a better version of the competition without asking for feedback before and then show them with the unique solution / better version?
I think another way you can go about asking people if your solution solves their problem is talking to them about how they solve certain problems which relates to what you're trying to do, when they give you a response, ask them why use this product instead of that (plug another competitor), then ask the reason for their decision.
Understanding their problem, and why they chose what solution can help you understand your market and how they react to new products.
I biggest challenge that I am facing is not being able to connect with merchants 1 -1. I have to read Shopify forums, Reddit and Twitter to understand the problem and act upon that.
This person needs to read The Innovator's Dilemma. There is no industry in which something can't be disrupted. ecommerce is a baby industry, and we're still disrupting cars and food supply chains.
Do something you have a strong POV on. Fill a need that is painful. Disruption often comes from that, even if the size of the problem isn't immediately obvious.
Thank you so much :)
true ... under some VERY ANNOYING caveats:
Let's say we ignore everything I just wrote: the market is saturated, so you would probably be successful if you are offering any kind of simplification or bundling.
Sorry if I sound heated but that kind of answer you were given just makes my blood boil. It's just not how I experience the internet as a dev or even as a consumer. The fact that his conclusion is "have a winning product" right after he says the market is over-saturated.
I would not consider this message as a ref flag for you imo.
Thank you so much Mikal for your answer, It really motivates me to begin researching for more new ideas in ecommerce. Can you please explain more on point number 3? I am not able to fully understand it?
And like he said in the facebook group that it is very saturated to come up with new solution for ecommerce merchant, What should our take on that? How should we think on something new even it seems saturated?
point number 3 : if I have to install and setup 30+ external products into my business for them to solve all my problems then the new problem I have is that I need to pay and learn them all. And that's assuming you are in a coherent ecosystem like shopify and all the apps work well together.
Imagine having to open 30 accounts on 30 different products, then every day signing into 30 different dashboards to check you stats, having to learn them all.... It's just not sustainable.
I'm not an expert on that anyway.
For your product, I don't really know if I can give good advice as I am doing my first product myself. But I feel like you can be successfull even without being 100% different. Making tiny changes to an overly-saturated ecosystem could be enough to attract interested customers.
Again, just my opinion and i'm not an expert.
Thank you so much for explaining
Ignore that person.
It's true that nowadays someone somewhere already made something. But it's not always about being the first (and I can actually argue that being the first is worse) and it's not about just having 1 solution.
There are hundreds of issues in the e-commerce area, and there are probably the same amount of solutions (if not). But are they good solutions? Can you make a better solution?
To paraphrase that person, "innovation happens when there is need for it" and I'm 100% sure there is still need for it, in e-commerce and everywhere else. Otherwise we'd still be driving the Ford Model T.
Thank you so much for your motivating words, this really helps me keep moving on :)
What you could do is try to identify Shopify apps with LOTS of 1-2 star reviews. This would mean that the need for the product is there, but the developer's execution is wrong.
Thank you so much for answering :)
Late to this thread but just wanted to share my take on this myth.
I'm not a product creator [yet], however, I managed to build 3 unique newsletters, all in the content marketing field.
Process:
Thank you so much for your answer :)
Recommended reading https://www.amazon.com/Zero-One-Notes-Startups-Future/dp/0804139296 it discusses this topic in great detail
Thank you so much :)
did you try talking to merchants before building this product??
I have read many articles and after that, I came up with the problem and a solution for it
But you should have tried to talk to merchants before coming with a solution.
You should actively avoid trying to create something new.
I wrote a post about it here: https://www.indiehackers.com/post/need-a-saas-idea-to-work-on-next-year-5-myths-to-help-get-you-unstuck-over-christmas-d8d5632ede
I read the whole post, Thank you so much for guiding :)
You don’t have to create something new. Copy something old and popular and give it a way better UX and UI. One example that comes to mind is Discord. It’s a better IRC with a super slick UI.
Thank you so much :)
I agree that innovation oftentimes is just improvement of existing solutions. However, in my experience, winning customers who already have implemented some solution is very hard. Their existing solution must be very bad or the (perceived) pain of switching to the new platform will not be worth to them. I think this must be taken into consideration before giving up or jumping in new project.
Thank you so much for your answer,
If we can provide a better version on an existing solution, for eg:- If there is an X solution for a problem, then we can provide 2X or 3X based on the customer more convenience. Is this a right approach for creating something valuable for customers?
Showing the new service is 2x better helps. Also showing that you will take care of moving of migrating to the new platform helps even more e.g. import/export data, integrated migration etc.
Very important, showing you're willing to access them move their data to yours
Every product that has ever existed is an iteration of a previous product, but in a slightly different direction.
The ecommerce market's needs may be very well formed for now -- and that's where the overall message behind the guy you quoted is correct -- but the dismissiveness and tone, specifically telling you to take the agency route is totally unfounded. You can take that part of the feedback and throw it directly in the trash. The first part of the feedback is valuable, though.
I think you just need to approach things differently.
Instead of trying to find some undiscovered need as alluded to by the comment: focus on finding some source of pain around existing products that exist in the ecommerce space. Perhaps there's an old commonly used product that is showing its age: can you build a better version of it?
And before actually doing any building at all: can you confirm that the pain with the existing product is being felt by others?
Work backwards: start from your potential audience, and move towards the product from there.
Thank you so much for your answer,
If we can provide a better version on an existing solution, for eg:- If there is an X solution for a problem, then we can provide 2X or 3X based on the customer more convenience. Is this a right approach for creating something valuable for customers?
Yep. It's just a matter of solving for X. X doesn't mean "just add more features" as many might assume.
Figure out what your potential market isn't getting from your competitors and what they want from it and that's some powerful information.
One really effective way to do this is to spend some time doing some searching on Upwork, the freelancing platform (or any other popular freelancing platform). Assuming your competitor is popular enough, search the software engineer job posts to see if people are asking engineers to extend or customize the functionality of one of your competitor's products.
If you find people asking for extensions/customizations/integrations to your competitor's product, you've found a potential product idea. If you find a trend: e.g. many jobs asking for more or less the same thing in relation to your competitor's product, you've found active demand for that product idea. You've found a pain that people are willing to bust out their wallets to solve.
It can be as simple as building a similar product as your competitor, but providing more powerful and targeted integrations.
Who do you think came first? Airbnb, VRBO or HomeAway?
VRBO was founded 1995
Homeaway was founded 2004
Airbnb was founded 2008
I have never heard of vacation rentals before Airbnb. First =/= best. Best = best. Just do things better and you will win
Thank you so much :)
Not every problem that you solve needs to be revolutionary. Often times redesigning something to be easier to use, faster, etc is a monumental improvement. One way to think of it is like hip hop and sampling. They're not snippets of old songs, but a whole new song. Its the way that it's arranged and delivered that makes it entirely new.
There's a-lot of unbundling and micro-niching in ecommerce and I would say that people that can re-bundle services and features in unique ways can find a place in an industry that seems like its already done.
The reality is that most of retail is not online, so there are tons of opportunities to digitise traditional processes/products and make the me saleable.
Thank you so much :)
Innovation is risky and takes huge amounts of capital to test Product to market fit.
Can you please explain?
Seem like someone who had a bad day.
I live the Shopify Ecosystem for the last 4 years, and I've seen so many things change:
And so much more, each one of these changes adds tons of opportunities.
I had an agency for 3 years and built apps for the last one, and this industry just keeps providing new opportunities, in long time terms, ecom has been super new.
Thank you so much :)
This person is confidently incorrect. You can make plays into a very saturated market if you are playing into an underserved area.
But you have to ask yourself: is the problem you came up with a real problem (and not just your perception of it), is it an underserved problem (as in you can move into this area without much competition), is it a somewhat protected area or a niche market or your solution requires a significant cost (so that more powerful/established player would not immediately make a move against you)?
If you are honest with yourself and confident that you can deliver, there is no reason to move.
Thank you so much for your answer,
What I personally think is that, we can give customers a better / unique solution to an existing problem. Something they might be looking for or something that would solve that problem better than the competition. I would love to hear your thoughts on this :)
You can. Completely possible. It is all about focus.
Consider how Ubuntu, the amazing linux distro, moved into the cloud server operating system. By understanding the landscape and the basis of competition, it grew its market share from 3% to 70%+ in 18 months (2008-2010).
As long as you understand the market better than the competition, take initiative and set the tempo, you can dominate your target market/niche.
Thank you so much, you are amazing :)
As others have said, you could ignore that comment, but I think there's a kernel of truth in it: Building a whole new Shopify app and then finding customers for it is likely harder than starting up a small one-person Shopify agency.
There's tons of people on Upwork and various forums asking for help with their Shopify stores.
I propose the following approach:
This would keep you grounded, and might have you earning money sooner.
If you can't find people to talk to who have the problem... It's probably not a real problem.
If you can't find anyone who has the problem who is willing to pay you to solve it... Why would they spend money on a app?
If you have a list of real people you've worked with who have the problem, it'll be easier to know exactly what the app needs, rather than wasting time building things based on guesses.
If you've already solved the problem for people with your app, you'll have built-in testimonials and word-of-mouth potential from the start, which will make marketing the app easier.
Thank you so much for your answer,
I really like this apporach to find ideas, I am finding pain points of merchants which they mostly share on Shopify community and reddit. No doubt freelancing solutions to different merchants and understanding their pain points is a great approach to find real problem solving ideas, but is it good to start with building a solution for a niche problem which will be better and unique from the competition? Maybe this can help me understand ecommerce & SaaS business more deeply? I would love to hear your thoughts on that :)
I've found for me personally that building something with particular people in mind produces better results than building first and talking to the people afterwards.
We'd have a perfect world with all our problems solved if there was nothing left to create. But it isn't the case.
You're absolutely right :)
What is meant here by "winning product" in the context of Shopify apps? Are these apps which have many competitors but are the best among them?
I think that means selling a winning product on ecommerce?
I think innovation can be anywhere.
Even if it's just a feature that makes you different from the competitor. Or even if you have the same features, but the UX are different can be really innovative (like tinder: it's the same online dating that's been around for decades, but the swiping feature made it the best out there)
When someone rants about my product (ideabot which generates sometimes good sometimes boring ideas) I always think about the quote of Ford: "If I asked people what they wanted, they would've said they want faster horses, not cars" (maybe not accurate quote sorry abt that)
Or think about dropbox (you can even check their first launch on hackernews, and most people complained that they already can save and store files themselves)
There are situations when people don't even know they could use help/automation.
Or a better help/automation.
Thank you so much for your comment,
Wow, I also think about the Ford's quote when I feel down :)
Also, I try to avoid worrying too much about close-minded people's opinion.
When someone says something like you quoted, I'd thank them, think about it a little, but also move on and stay creative.
As indie hackers, we can't really afford to start a boring business (I mean businesses that already has demand, the start is clear etc, example is buying a building and rent it out), because it's cheaper to promote an innovative solution.
You're absolutely right :)
Name a task, and I’ll name a platform or service that automates it for me
This is the red flag. Most people cannot. Now the game is more about getting your product out there that's better in some way than a competitor, and putting in the effort to have it discovered first.
I don't think it's the idea. It's the execution that really matters. Some customers of "big" ecom feel forced to use their platform. You just need to find this niche and treat them as a first-class citizen.
I really appreciate your thoughts :)
I feel like it can be both.
Some product can be successful if the initial idea is really great, but the execution is meh (the problem here is that people with better skills will probably steal the idea and execute better)
Or the other way around, not really innovative idea but really good execution.
When both of them are good, there will be exponential growth (I think of Tinder, Pokemon go, nomadlist from Pieter, etc)
Focus on the niche.
Yeah absolutely, I have decided to go with a niche which has demand and potential to create something better from competition.
It's a good thing, that person did a research for you. Now you know and you can move on to other idea :D
Thank you so much,
I have moved on and selected 2 ideas which I think has some great potential, just need to research about the pain points in those niche :)
That person is just wrong. There is more opportunity in ecommerce than basically anywhere. I personally know 4 people who made it to 100k arr in the last 18 months on Shopify. That's before you even look at other commerce platforms.
As an aside, the word, heck the entire concept of being demotivated is foolishness. That's not a thing. Show up, do the work. Be a person people want to connect with. That's what matters.
Thank you so much for motivating :)
Did the people you know personally had created Shopify Apps?
Yep. It's a great space.
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Thank you so much for answering, What are your views on creating something in saturated market or how can we create something useful in saturated market?
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I really appreciate your thoughts :)