Zoom tours of my app - good idea?
I've added a feature in my iOS app, Neucards, to allow users to schedule a zoom session with me to go over the features of my app. What do people think? Is this a good idea?
I've added a feature in my iOS app, Neucards, to allow users to schedule a zoom session with me to go over the features of my app. What do people think? Is this a good idea?
I think it sounds like a great idea.
If the users agree to do it, you get free feedback on your product on what the users are struggling with.
When your app grows and it becomes unsustainable, you can just remove the functionality.
Thank you! My thoughts exactly.
Unless it is a high paying product or app, I don't think the time is spent wisely. You better invest that time in improving the UI, making tooltips, tours, etc, in order to make it very easy for people to use it.
It took maybe 10 minutes to set up the calendly account and add the link to my app, so it seemed like a quick win to me. If I woke up to 30 scheduled tours, I actual think that was great validation of my app; however, no one has scheduled a tour, so perhaps it isn't an option people will ultimately use.
If your app needs your zoom guidance to understand, you did a bad job on UX.
Talk to every person who downloads the app and see how many of them get to key value.
My thinking is that they might appreciate being shown extra features like long pressing on certain elements to get quick access to card information, or how they can manage their card's recipient list more quickly, or they might just want to exchange cards with someone.
Superhuman does a 30 minute mandatory onboarding with a specialist and people seem to like that kind of personalized treatment.
It could be handy and useful for some initial customers (close connection with customers is important), but difficult to scale and could intrude on your schedule making it difficult for you to get focused work done.
Instead you could send an onboarding email to new signups with a Calendly link (or similar) where they can book a session with you, it could also include a video where you showcase how to get started. This way you can allocate time during the week for this and have the rest for quietly focus on your product development.
To let ppl help themselves I'd create tailored interactive tours for them to use and learn the software. There's also nice tools such as Userback and Logrocket that'll give you good insights into what the users are up to and let them report feedback easily.
Thank you for the tools suggestions. I'll take a look at them. One problem I have run into is that I don't collect emails from my users, so I can't reach out to them. I was worried about the impact on my schedule, but so far it hasn't been a problem.