Across

First the link :) https://www.producthunt.com/posts/hallway-v2

We're super excited to launch V2 today. What started as a side project we built over a weekend has now helped 500+ teams hold 5000+ video breaks all over the world. It's truly humbling for us to see!

Hallway V2 contains contains a bunch of new features designed to make it super easy to stay connected with your team, including:

1. Ability to trigger video breaks on demand
2. See everyone who joins each break in real-time
3. Countdown timer and ability to extend room lengths
4. More flexibility in scheduling when break rooms are created
5. Metrics about how often your team uses Hallway

And it's still free!

Hope you all enjoy it :)

Lots has happened with Hallway over the past few weeks, so wanted to provide an update in one place

1. Most exciting, we now have 500+ teams signed up to use Hallway. That was a big milestone that we wanted to hit.

2. We just released a bunch more functionality, such as the ability to extend Hallway breaks, metrics about usage, and the ability to see everyone that joins a room

3. We created a Slack community for people to discuss team culture while working remote. It's not just for our customers.. if you want to join too here's the link: https://join.slack.com/t/hallwaycommunity/shared_invite/zt-dh6hxhsm-T8PxQ6JmATre207HaukQYw

Thanks all!

Hey all,

We've launched our blog for Across! You can read it or subscribe here: https://blog.acrossapp.com

Would love your feedback on our articles. We're going to focus on the following topics:

1. How to scale customer success, including making sure customers are retained
2. How to use Slack as a tool for customer success
3. General articles about tech / interesting things we build

We've made major updates to our second release of Across for our Product Hunt launch!

Here's the link to the launch - thanks as always for this community's support. :D

https://www.producthunt.com/posts/across-customer-inbox-in-slack

Across turns Slack into a customer inbox and help desk for teams that use shared Slack channels with customers. We help customer success, deployment and sales teams provide a high touch experience without the headache.

The two major pieces of functionality in this release are:

1. Turn Slack into a customer inbox - No more wading through Slack channels and dropping action items. Create a task, snooze a message and acknowledge every customer message that comes in - all in Slack
2. Two-way integrations with support systems like Zendesk, Jira, and Helpscout. You can reply to a Zendesk or Jira ticket and we post the reply to customers directly into Slack

Thanks!

We launched Hallway as a side project a few weeks ago, and our small side project was just written about in Techcrunch! Here's the link: https://techcrunch.com/2020/04/13/hallway-creates-a-virtual-break-room-for-remote-workers-using-scheduled-video-chats/

It's still a side project, but it's nice to release a product that is making people happy and generating a bit of buzz.

We have a free plan (most customers are on it), if you'd like to use it!

It's been two weeks since we launched Hallway (https://hallway.chat). We launched Hallway as a side-project to help teams reduce loneliness and have fun during these difficult times.

Since then, 121 teams have installed Hallway and held thousands of video chats. We've been overwhelmed by the reception!

It's still very much a side project and intended to be a free and fun product. We do have 2 teams paying us $12 / month, but we're donating any profit we make through Hallway to COVID-19 relief efforts.

We're thinking about potentially turning this into a business, but right now we just want people to enjoy it :)

It's always nerve-wracking time when you move from your private beta to opening your product to the public!

We've opened our public beta for Acrossapp.com, which helps B2B companies that use shared Slack channels provide a high touch and scalable customer experience. No more losing track of action items, wading through channels searching for messages or missing SLAs.

We have a good group of 10 customers, and are onboarding ~1-2 more per day. We've already gotten a ton of feedback that we've implemented, such as the ability to respond to multiple threads in Slack across channels from the same task in Across. It's pretty cool!

Thanks as always to this community for the support.

Hey IHers! We just launched Hallway on Product Hunt. Here's the link: https://www.producthunt.com/posts/hallway

Would love for you to check it out!

Hallway prompts you to take a break and join a short 10 min video chat with your co-workers throughout the workday. Just add the bot to a Slack channel, set the frequency and timezone, and it'll ping the channel with a link to a timed video call 📹

It's a fun and simple way to simulate watercooler conversations like when you bump into a friend at work. We want to encourage spontaneous conversation and keep mental health positive during these stressful times 💆

You can also use your own Zoom/Hangouts Meet links for free, but if you don't, we'll generate one for you (it's timed so you still get some work done). It costs us to host video chat rooms so we do have a paid plan, but if we make any profits we'll donate it to fight COVID-19 😷

Remember to talk and be social with your co-workers during the workday - don't forget how to speak. Practice social distancing, stay safe and healthy! 🏃

We just publicly launched Across on HackerNews. Here's the post / story: https://news.ycombinator.com/item?id=22597181

Across allows you to scale high touch experience you provide your customers when you create shared Slack channels with them. With Across, you can track customer requests, automate responses and message customers across Slack channels.

We've built and shipped 7 products recently and we always create shared Slack channels with our customers. This is great for creating a tight feedback loop between us, and making sure we're extremely responsive to customer requests.

The problem is that this experience doesn't scale. When you have 20+ Slack channels with customers, it becomes impossible to remember who to follow up with, who on your team is responsible for which customer request, etc. And there aren't great integrations between Slack and existing task management and bug tracking tools today (most just allow you to create a ticket).

So we hacked together a solution for ourselves. With Across, we've built a ticketing and task management system on top of Slack, so you can keep your team organized and on top of all customer requests. You can reply directly from a ticket and we'll automatically post the response to the right channel, customer, and thread, so you never lose track of a conversation again.

This is just the start! We're looking into building a whole suite of tools and integrations on top of Slack to make customer engagement better. Looking forward to hearing what you'd want us to build next.

Thanks for checking us out!