Ajent.ai

Do you want to spend less time doing support as a founder? Ajent.ai automates up to 80% of your first line support using AI-powered agents, so you can have more time to grow your company.

Just add a link to your product in the comment below, mention if you need help with support documentation and we will get you up to speed.
The first 20 founders to comment will receive 3 months free subscription and help with writing their support documentation if needed.

Want to test it first: https://www.ajent.ai/sandbox

When the Founder Ends Up Doing Support

As a founder, you have a lot on your plate. You're responsible for the growth and success of your company, which means you need to be focused on strategic planning, developing new products, and building relationships with customers and potential investors. But what happens when you find yourself spending a significant amount of time doing customer support?

The Drawbacks

Support can be a time-consuming and draining task for any founder. It requires patience and a willingness to communicate effectively with customers. It can be especially difficult if it takes away from more important work. When customer issues arise, it can be frustrating to deal with them, and it can also be difficult to find the time to address them. However, it is essential to prioritize support, as it is a vital part of any successful business. Without proper support, customers may become dissatisfied, and this can lead to negative reviews and poor word of mouth. By dedicating the necessary time and resources to support, founders can ensure that customer issues are resolved promptly and efficiently. This, in turn, can lead to increased customer satisfaction and loyalty. While it may feel like a never-ending cycle of putting out fires, it is necessary to remember that support is a valuable investment in the long-term success of a business.

Solution

Luckily, there is a solution to this problem: automating your support with AI-powered agents like Ajent. By replacing first-line support representatives with AI agents, Ajent can automate up to 80% of support requests, freeing up valuable time for founders to focus on more strategic tasks.

Not only does this save time, but it can also improve the quality of support provided. With Ajent, customers get instant and consistent support, 24/7, without having to wait for a human representative to be available. This results in faster resolution times and increased customer satisfaction.

In conclusion, doing support as a founder can be a drain on time and resources, but automating with AI-powered agents like Ajent can provide significant benefits. By freeing up valuable time and improving the quality of support provided, founders can focus on more strategic tasks and grow their companies more effectively. If you're a founder who spends too much time doing support, consider giving Ajent a try and experience the benefits for yourself.

We tested Ajent ourselves and shared the website with some friends. We received valuable feedback and developed a dashboard to make onboarding and fine-tuning of the agents easier. We still have some work to do before opening up the beta.

Follow us to stay tuned for updates on the beta release

We have just installed Ajent on two of our applications and have begun to receive the first round of feedback. It's awesome to see it in action! While there are still some improvements to be made, it looks very promising. The main bottleneck we encountered was having good documentation to feed the agent. We ended up writing the application documentation using chatGPT. That was a great time saver. You can read a short blog about this process on: https://www.ajent.ai/blog/write-user-manuals-using-chatgpt

Working with large language models is fun and almost magical at times. After many attempts and tweaks to the prompt, we have improved the answering capabilities of Ajent by adding behavior, context, and memory parameters to the prompt. This greatly improves the agent's awareness and the quality of its answers.

Building a product is great, but it always comes with support and providing support can be time-consuming. In my case, I as a founder was spending two days a week answering support requests and helping new users. Although essential, this task was repetitive and took up a lot of time. To solve this problem, we started experimenting with OpenAI. The result was an MVP that could only answer simple requests. I guess we have some work to do...