There was 1 less....

We sadly got our first cancellation. We completely understand where this customer is coming from and thankfully their reason for canceling has really lit a fire in us. The gist for them is that while they appreciate our service and enjoy what we're doing they are not in a point in life where they can easily sort through an entire set that has been separated by color and leave pieces around due to have younger kiddos. They signed up for our premium plan and received one of our biggest sets. They stated they would have preferred being able to build the set by the actual numbered bags that Lego provides because they'd be able to do a bag or two in the evening versus trying to sort through a massive amount of pieces to find one in particular.
Currently there's no database that shows what pieces are in each bag, something for us to consider maybe? We are thinking about making and using a sorter to help us quickly sort through pieces and maybe we can teach the system to recognize pieces and sort them by bag versus by color or type.
We're going to be sad to see this customer go, but we promised to keep in touch with them once we're able to do what they're asking in the future. :)