Meet Cancelo
by AmarHi Indie's! 👋
A bit over a year ago, me and my brother built or first SaaS. Getting those first users was painful, but watching them leave was even worse. We were asking ourselves what made them cancel their subscription and if we could have done something to prevent it. This made us think about making a questionnaire for customers built in a cancelation flow and shown to them just before they leave forever. With the option of presenting custom offers for your customers as a response to different cancelation reasons, Cancelo was born. Adding it to our existing product, it really helped reduce churn rate a bit, and with the ton of feedback left we were able to implement those missing features, adjust a pricing model etc. If you are struggling with high churn rate and would like some insight from leaving customers, give Cancelo a try.
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Congrats on the release!
I really like your landing page (the hover-able hero images are fun to play with).
I tried the cancellation flow, and personally I hate when a company makes it hard to cancel, in the example I think there are a bit too many steps and that might frustrate the user. Is it possible to disable some steps?
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Thank you for your feedback!
We also think long cancelation flows can be frustrating for users. That said, we made some steps optional. It can be configured in a way that only 'Cancelation reason' step is shown after which custom retention offer is presented.
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Hey Amar, congratulations on Cancelo. I just started working for a Churnfree.com and while we may be competitors I just want you to know that I wish you guys all the best. Good luck!
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Thank you! Competition inspires growth, progress, and creativity. Good luck to both of us!
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Hey Amar, I like how you came up with the current version of Cancelo! Consider landing the first 20 sales via 1-1 chats, it's the fastest way to get traction. Can help you with closing these and finding your market positioning to get it to 12K ARR in 3 months. Just DM me on Twitter :)