DocUp

I'm very hesitant, but finally launching DocUp.ai. What should feel like a party, is more like a downer 🙃. Here's my weird journey that led to today (I'll keep it short)👇:

I'm running a semi-successful WordPress business. The toughest bottleneck any WordPress business faces, is delivering support 🧑‍💻. As your plugin or theme sales grow, so does the demand for support. It's different than with SaaS products, as WordPress support requests are often technical in nature and require a fair bit of knowledge and investigating to reply.

A few months ago, AI was quickly becoming a thing so I wanted to see if it could solve part of my support problem 🤖. I started to build DocUp, a tool that would learn from my site's documentation and would use AI to reply to user's queries using that info. 🥳 I was onto something great!

Since I'm already running the WordPress business, dev didn't go as fast as I had hoped. 🐢 I also (perhaps mistakenly) used the opportunity to learn new stuff (React, in particular), which only slowed me down further. My partner heard me swear more than I did in my lifetime. 😬

So up to that point, it hadn't been a great journey. ⏳On top of that, other tools started popping up and they did the same as what I was building. 👀 I stopped counting after seeing a handful of tools. They're cool, but let's be honest, it's super demotivating to see someone launch before you 🙁.

So I asked myself: do I continue or stop building? 🚧 I was too far in and I wanted to see this new learning curve through, so I decided to continue 🛣️.

I slowly continued building version 1 of the tool. It took a few months and I was insecure about my own abilities at every turn. I was postponing launching by finding small & unimportant stuff to do ✅.

But today, I ran out of to-do's. Version 1 has been ready for a while now, and I decided to 🚀 launch it anyway because - regardless of the stressful journey and not being "new and noteworthy" anymore - I am still quite proud of what I built.

Moreover, it's running successfully on my WordPress plugin business!

I have ideas to build more and differentiate from the competition, but for today, I'll just launch and see where to go from there!

If you also need help in decreasing your support queue, check out DocUp.ai and let me know what you think!

Thanks for making it this far. 🙂