Dummi

Hey Indie Hackers 👋

I'm excited to share Dummi for Customer Support, a super simple tool that lets your users report issues with instant issue replays and screen recordings, no downloads or logins required.

We built Dummi to solve a problem we kept running into: vague support tickets. With Dummi, your users can show you exactly what went wrong, so your team can understand and resolve issues faster.

- No back and forth with users required

- Resolve bugs and issues 10x faster

- Integrations with Intercom, Slack, Jira, Asana, Linear and more

- lightweight, privacy-fist

- Make your customer and support team happier

Here's what it does:

1. Your user finds an issue with your software

2. They click the Dummi button and a replay of their issue comes up

3. They review the video and add any context that is missing before sending it to your team

4. Your support team quickly reviews and issue and sends the report to your developers.

5. Your devs get all the technical info they need alongside the video of what went wrong so the issue is fixed fast.

Would love your thoughts and feedback! You can check it out here: dummi.com/cs