Split inboxes

We’re excited to announce the launch of Split Inboxes, a powerful new feature designed to streamline your customer support operations. With split inboxes, you can now customize your workflow to match your team’s unique needs. Imagine prioritizing your VIP customers with a dedicated fast-lane inbox, effortlessly managing department-specific communications through separate channels, or seamlessly routing multilingual inquiries to the right team members.

Think of split inboxes as smart folders that automatically sort your incoming messages, helping you prioritize and focus on what matters most.

• Increased efficiency
  Process similar requests together, reducing mental load and context switching.

• Better prioritization
  Create splits for urgent issues, VIP customers, or specific product lines.

• Team coordination
  Assign splits to different team members based on expertise, language knowledge, or workload.

https://getfernand.com/updates/split-inboxes/