
Firefly Support
Eliminating low-LTV support ticket spam with grounded RAG.
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September 3, 2026
Introduction
We built Firefly to fix that annoying low-LTV support struggle. Basically, your users get instant, spot-on answers using strict RAG locked to your docs, so no matter how high your ticket volume gets, you only have to answer a question once.
On top of handling support, it automatically clusters incoming bug reports and feature requests so you can catch emerging issues right away. You can get onboarded in 3 quick steps, and there's a free tier to try.
About
We initially built this for our mobile game dev studio to automate handling of support tickets.

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