Firefly Support

Eliminating low-LTV support ticket spam with grounded RAG.

Visit Website
September 3, 2026 Introduction

We built Firefly to fix that annoying low-LTV support struggle. Basically, your users get instant, spot-on answers using strict RAG locked to your docs, so no matter how high your ticket volume gets, you only have to answer a question once.

On top of handling support, it automatically clusters incoming bug reports and feature requests so you can catch emerging issues right away. You can get onboarded in 3 quick steps, and there's a free tier to try.

Comment

About

We initially built this for our mobile game dev studio to automate handling of support tickets.