Forefront Support
Elastic customer support as a service
Launched on ProductHunt!
Hoping to find people who need us but don't know about us yet. Thinking about how we could use our infrastructure to support more than just Shopify apps. Any SaaS business could plug in.
Got my first paying customer and started doing initial support for them myself.
Learned common questions and answers, and recorded them in google drive. Started brainstorming ideas for a more efficient internal system to use.
Hired freelance help as the customer's ticket volume grew
Cold-emailed ~150 other Shopify app developers asking if they would be interested in this service.
Tested multiple subject lines and email bodies and tracked everything in a google spreadsheet. Used GMass to send emails from my personal email. Not much initial response.
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How'd the cold emails go?
Was frustrated with doing customer support for my e-commerce plugins. Started looking into support-as-a-service. Couldn't find anything affordable or on demand enough. I wanted no initial commitment and a pay as you go model.
Started thinking about how I would make this service myself.
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