Gofer - AI-Driven Customer Support

I am thrilled to be submitting Gofer today!
I have been a passive user of Indie Hackers for years and I am excited to, finally, be publishing a product and sharing it with the community 🎉

➡️ The Story Behind Gofer :

I have spent the best part of the last 10 years building and growing products for my agency's clients. That being said, I decided it was time to stop taking in clients and focus on shipping my products.

That was when I moved to Bali to meet up with other digital nomads and indie-preneurs.

After 2 weeks in Bali, and having entertained dozens of conversations with people from across the globe and from different backgrounds, I met up with Daniel (who would become my business partner).

Daniel was running a successful e-commerce business but was struggling to assess the performance of his support team and improve their performance.

And that's where the idea for Gofer came from 🚀

➡️ What is Gofer :

Gofer aims to resolve the most pressing problems associated with customer support, by :
👉 Streamlining the training process for support agents thanks to our AI-based Personalized Coaching

👉 Assessing the efficiency of support agents by analyzing the sentiment of customers and calculating its improvement rate by thread and through time.

👉 Improving response time through Gofer's AI-suggested responses.

👉 Summarizing threads to get you up to speed in seconds without reading through the entire ticket thread.