A look at Jira user complaints
by ChrisAs Jira is the biggest player in when it comes to project management for software projects, I thought it might be valuable to look at what people dislike about it. This way I can hopefully find opportunities where Gooose can shine as an alternative.
After collecting opinions and reviews from different places of the internet and summarizing them, here's what people dislike about Jira.
- It doesn't support an Agile work environment.
- It's hard to follow a project or initiative on a macro scale.
- Jira is to complex which hinders usability.
- Even though it seems like Jira has every feature imaginable,
there are still users missing features - The UI/UX are clumsy, unclear and inconsistent.
- It's super slow.
- Atlassian is not helpful at all.
Writing these bullet points, it feels very familiar with my own experience using tools like Jira and what I want to accomplish with Gooose.
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Search UX also seems to come up a lot.
With all the criticism commonly levelled at Jira keep in mind though that Jira likely is still the best tool in its category: Incredibly flexible workflow management systems.
Because Jira workflows are entirely configurable they often reflect an organisation’s structure. Hence, the problems users are experiencing often are due to less than optimal processes or even downright dysfunctional organisations rather than problems with Jira itself.
There certainly is a huge market for opinionated rather than flexible project management tools, Basecamp being the prime example, but it’s probably a different one than the one businesses interested in Jira are in.
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I totally agree and trying to go head to head with a company like Atlassian is for sure a losing battle.
Jira works super well for a lot of teams and organizations, that's why I'm trying to find areas where it doesn't work that well so I can hopefully serve those people better :)
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I manage some projects with large teams and a history of 5k+ tickets. Some tickets have multiple contributors and thus a long change-tracking history.
Jira does not handle the above use case very well at all. Trac (https://trac.edgewall.org/), surprisingly, does well enough got this despite it's very dated UI. Perhaps give it a gander too.
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My biggest annoyance with JIRA is the UI. It is weird and they make it worse with every UI update they make.
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Recently I found https://clickup.com/. Their website has an amazing amount of resources and comparisons to other tools for task management, it might be helpful to you as well. Good luck!
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Thanks for the tip :)
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