Helpninja

Simple & Affordable help desk

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July 21, 2020 Ranking second on producthunt today

Hi everyone!

We launched a small tool to help you unsubscribe unwanted Gmail emails with a single click and with 100% privacy. It works on your chrome browser and doesn’t send any data outside of the browser.

We got hunted today on Product hunt and we https://www.producthunt.com/posts/gmail-unsub rank second right now. Would love to hear your thoughts and feedback.

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April 28, 2020 Crossed $400 MRR by doing less

This month we have grown over 65%. We have simplified our positioning and removed features like docs from our main landing page. We also added why we are building another helpdesk that really got us the right set of audience for us. All this happens organically :)

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March 24, 2020 Reduced cost to help small businesses

Times are really tough. So far in our journey, small business customers have always stood by us and now we want to do our part to stand by them.

To help them, We at Helpninja have removed the per-user cost and priced at $29 for the whole team. We believe this would also help them to support their customers as a team in these tough times.

1 Comment

  1. 1

    Hello @sivaram636, we are a social network for businesses to promote each other. Unlike FB, Google, or Yelp, where small businesses are marketing in constant competition, BAU makes promotion easy by allowing small businesses to collaborate in advertisements. Check us out at www.joinbau.com and let's setup a relationship for cross promotion.

January 30, 2020 Launched on product hunt

Hey all,
After a month of working on Flash, We finally launched on Producthunt. https://www.producthunt.com/posts/flash-for-gmail

The idea is to increase productivity by ditching the mouse and get everything done with the keyboard.

For now, we have integrated this on Gmail. We are also thinking to bring this to Trello, Asana, etc.
Thanks for all the support Ihers.

2 Comments

  1. 1

    Awesome! Upvoted and all the best @sivaram636.

    1. 1

      thank you so much :)

January 22, 2020 95,000 customers helped so far

By using our tool, our users have helped over 95k unique customers so far and over 500k tickets were resolved. So far the platform is up and running without downtime. Pretty big step forward for us.

Next stop - Helping 1mn customers

Thanks, everybody, for the support!

1 Comment

  1. 1

    What tactic helped you grow the most?

October 4, 2019 First annual paid user

It has been 45 days since our public launch, We have onboarded our first annual paid user :) It so good to see people investing in a product for the long term. Still, a long way to go though, Heading to the next milestone :) Lots of things are in execution, It's going to be a big month for us.

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August 15, 2019 Launched on producthunt.com

Finally, we managed to launch on producthunt. It's definitely a big day for us because this is our first effort to promote our product in a public forum after having the product in beta for a year. With everyday, we are getting closer to our mission of getting the whole team to support.
https://www.producthunt.com/posts/helpninja

14 Comments

  1. 1

    Crossed 100 votes on producthunt. Thanks for all you support folks :)

    1. 1

      Thank you @TheTechTeacher

  2. 1

    #4 Product of the day! Congrats

    1. 1

      Yeah Thank you @artjom

  3. 1

    Looks like a great product. Good luck!

    1. 1

      Thank you @macks

  4. 1

    good luck and have fun! :)

    1. 1

      Thank you @bramk. So far so goood :)

  5. 1

    Upvoted 👍 great work guys

    1. 1

      Thank you @tmwlsh

  6. 1

    Congrats! I really like the design of your landing page

    Wishing you the best of luck

  7. 1

    This comment was deleted 5 years ago

    1. 1

      Not really. He is a friend of my co-founder and He is quite approachable.

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    This comment was deleted 5 years ago

August 13, 2019 Deployed revamped UI

After a lot of sleepless nights, we finally managed to deploy our new helpninja dashboard to our customers. We completely redesigned from scratch to match our vision of being a simple and effective customer support tool. Can't wait to see how users use it :)

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July 18, 2019 First paying customer

We have on-boarded our first paying customer. He came through a referral from an existing lifetime customer.
It's great to see someone interested in what we're doing. We are happy to cross the first hurdle :) Hopefully, will cross many more ahead of us

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October 23, 2018 Ran a lifetime deal

We ran a limited lifetime deal (100 accounts) for helpninja in the sifterydeals page. We sold out by 10 days after the launch. The app was very raw when we launched the lifetime. With constant feedback from lifetime customers, Helpninja has become more polished and feature rich.

10 Comments

  1. 2

    Congrats! What made you chose a lifetime model?

    1. 1

      Mainly we needed capital to run at that point in time. So we sold MVP to our lifetime deal, Committed regular updates to the platform. Its been 8 months after the lifetime now the product has matured enough and it's graduated to v1.0. Lifetime model definitely brought us some breathing space.

  2. 1

    Did you have customers before?

    1. 1

      Yes, we did have few people used the platform before the lifetime sales mostly close pals. But lifetime customers feedback made a lot of difference after they come in. It really helped us shape the product.

  3. 1

    Is sifterydeals still up? Looks like the deals are month old. Do you know/recon any similar platform?

    1. 1

      Heard stacksocial and appsumo are good. Haven't tried both. :(

  4. 1

    Lifetime model is really a lifetime? :thinking:

  5. 1

    What was your base and lifetime price?

    1. 1

      We had two plans in lifetime 99$ and 199$. Where 99 is limited to 3 mailboxes, whereas 199 has unlimited .

  6. 0

    This comment was deleted 7 years ago

    1. 1

      Don't think they do any more deals after the acquisition from G2.

About

We are a firm believer in having the whole team to help customers. With our unlimited agent pricing you can have your whole team to work on your customer concern without worrying about the cost.