Over the past few months I've been making myself available on Drift 24/7. This has allowed me to follow up on questions immediately.
I've also enabled the "Ask Site Visitors for email" option in Drift. This has been great for allowing me to follow up with leads even if I miss them late in the night.
I'll be releasing an update tomorrow that was requested by someone who left their email address on Drift.
The moral of the story... Get Drift!