Incidet Index

If your team runs production systems, incidents are inevitable. What matters is what you learn afterward.

Root Cause Analysis (RCA) is the structured process used to determine why an incident occurred so the same issue doesn’t happen again. Instead of stopping at the surface problem, RCA digs into the underlying system failures and contributing factors that allowed the incident to occur.

I recently published a practical guide that walks through:

• what a strong incident report should include

• how to structure an RCA

• common RCA techniques like 5 Whys and fishbone analysis

• best practices for documenting incidents so teams can learn from them

You can read the guide here:

https://incidentindex.com/guides/rca-and-incident-reports

The goal is simple: make it easier for teams to turn messy incident notes into structured analyses and useful documentation.