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Registration Error Resolved

Analytics allows for the ability to view website traffic in real time. This morning someone completed the registration funnel. But I noticed that they followed the same patterns and my last 5 signups. They didn't navigate the other pages. Odd.

I checked the database and found that they hadn't created any exercises, workouts, programs, and hadn't even initiated a freestyle workout session. Also odd and now worrying.

Upon further investigation, I discovered that the registration was not complete on the back-end. As far as the database was concerned, these users did not exist.

I attempted to register a dummy user in production and was greeted with the following error: "An unexpected error has occurred." Go figure. [insert 'this is fine' house fire meme]

Without going into the technical details, the issue has been resolved.

Quick Question.
Should I reach out to those users via email acknowledging my mistake and to notify them of the resolution ?

, Founder of Icon for Micro Fitness
Micro Fitness
on April 27, 2020