Shipped reworked way of booking leave

And it all went wrong!

Over the weekend, I shipped a new update which I thought would massively improve how customers booked absence.

It used a nice modal effect, some whizzy animation when they made a successful request but I had made a fatal mistake.

As I watched customers use the new functionality on a Monday morning, I cringed as I spent three minutes watching one of my poor customers try to do what should have been the simplest thing in the world.

What was that mistake? In short, thinking that because I knew how to use it, all my customers would.

I recorded a 6 minute video all about it: https://www.youtube.com/watch?v=NbqLkg39Mck