October 17, 2019

+40K users on Mailmeteor

Corentin @Frenchcooc

About a month ago, I reported here that we reached 25K users. That was already quite an impressive milestone! Well, 40 days later, we are now at 42K users (+17K 😱)

We are a team of two behind that project; @Cuireuncroco and myself. That’s a lot of pressure on us to deal with such amount of users.

We did our best to automate the support. Including using Google Apps scripts to send emails, like « Welcome onboard » and « Thanks for purchasing ». These scripts are integrated right into our inbox, so we can very easily schedule them, change the content, filter the segment that receives them, and so on.

One other thing that reduces the time allowed to support is that we set ourself a mantra: try to do the as low features as possible. It’s quite common to have users complaining about a missing feature. Well we definitely don’t rush to code it.

We are focusing on providing the best mail merge experience possible, and that’s totally fine if others provide more features than we do (as long as we’re providing the best experience ever).

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