Onhold

Put the agent on hold. We'll call you back when they're here

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March 21, 2020 MVP Done & Launched

The MVP was completed and launched with the internal team. We tested it with the CRA and AEROPLAN. We were able to successfully place the agents on hold and have them call us back when they were ready. We completed a two full tests start to finish. Saved over 3 hours of waiting.

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March 21, 2020 MVP Done & Launched

The MVP was completed and launched with the internal team. We tested it with the CRA and AEROPLAN. We were able to successfully place the agents on hold and have them call us back when they were ready. We completed a two full tests start to finish. Saved over 3 hours of waiting.

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Being put on hold for hours is not nice.