Plaudit
Turn happy customers into new reviews — automatically
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April 21, 2026
Why Plaudit?
Most small businesses lose reviews not because customers are unhappy — but because no one remembered to ask. Plaudit fixes that by sending SMS and email review requests automatically after every job, so the ask goes out at exactly the right moment, every time.
Built for local service businesses and freelancers who don't have time to chase feedback manually.
Key features: Automated SMS & email review requests · Customisable timing and templates · Simple setup, no contracts · Integration with third party tools
Outcomes: More Google reviews, higher star ratings, and a stronger local presence — without adding anything to your plate!
3 Comments
Most local businesses miss out on valuable reviews not because of poor service, but simply because the "ask" happens too late or not at all. Automating this feedback loop is a game-changer because consistent, fresh reviews are now a primary driver for local SEO and Google Maps rankings.
Since timing is everything in local services, do you offer customizable triggers so the request can be sent the moment a job is marked "complete" in a third-party CRM?
Hi! Couldn't agree more about timing. That's why with Plaudit you can automate the request when an invoice is paid in Xero or QuickBooks, with support for HubSpot & Zapier to be added soon. That means you can customise exactly when to send the request and test what works best for your business.
Linking the review request directly to the payment event in Xero or QuickBooks is the most effective way to catch customers while the value of the service is still fresh in their minds. Giving founders the ability to test and customize that specific timing ensures they can maximize their conversion rate without being intrusive. By the way, I focus on PR and media placement for local service SaaS, and this "set and forget" automation for reputation management is a perfect narrative for trade publications and business growth blogs.