
ProdCamp
Build better products with Customer Feedback Platform
Being small is not a bad thing. To us, it means that we can quickly change our priorities to be more flexible and address the requirements of our prospects and customers.
Recently, there was a prospect that shared with us a major roadblock from the list of requirements for SaaS applications.
And the next week we've supported 2FA in the app. 🙌
We're not a technology startup, we're a workflow solution. And to fit in as many workflows as possible we regularly try to integrate with various solutions, like developer tools, customer relationship management solutions, and messaging apps.
Today we've integrated with Gitlab.
https://roadmap.prodcamp.com/changelog/53038487-6c3c-46f2-8c6a-a8fc3b6c2692
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Recently we started optimizing our blog pages to load faster and we spotted what generated so many useless requests to domains we didn't know.
After a quick googling we figured out that was Disqus (it's a commenting solution that one can embed to their blog, don't mix it up with Discourse or Discord 🤷♂️).
That's the service I knew from my previous experience. I also knew that people used it very rarely and I was wondering why to have one in the first place. When we starting out, our blog was not very much filled with content, and adding something to look naked seemed like a good idea.
Fast forward to earlier today, we found this article that described Disqus' dark techniques and made us quickly remove them.
https://supunkavinda.blog/disqus
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When we were starting out we didn't use Heroku, Netlify, or Firebase. We rented a server and started building the app the old way.
Later, when we needed to ramp up, we rented another server, a database (we eventually moved it to AWS RDS), we also spun up an Elasticsearch instance and it all was adding up.
If to sum up all the spendings we had, it was a significant amount that we were throwing away (metaphorically speaking). If somebody asked, we'd preferred to inject the money into quality content, not the infrastructure bills.
Eventually, we found a great deal, and it'll allow us to save some dollars on AWS bills (which are constantly growing btw) to please you with some quality content.
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We're proud to publish our latest update. The changelog module allows you to share your product updates on a public portal.
It's a great addition to those who want to provide some visibility on where their company is headed and works great with a public roadmap that you can also publish on the same page.
From now on, follow our product updates at roadmap.prodcamp.com/changelog
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It was a long waited feature to me personally.
I think that if you build a platform to collect customer feedback in a single repository, it's a must-have to be able to embed a form to actually collect feedback, not just leveraging other channels using integrations.
And we have it now and it's possible to collect in-app feedback directly to ProdCamp.
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Last May we launched our prototype of ProdCamp on Hacker News and the same day without our knowledge we were hunted on Product Hunt.
We saw high interest from the community but there was just a very basic product with almost no features.
Since then we’ve been busy putting our ideas and the feedback that we’ve gathered during hours of user interviews into the next version. Now we’re thrilled to announce the launch of ProdCamp 1.0
What does ProdCamp offer:
- Collect user feedback from channels like an email forward, public roadmap, your app
- Share your roadmap and collect upvotes and customer feedback right there
- Collect feedback from your app by embedding our widget
- Integrate with Slack and get notified when somebody provides feedback
- Integrate with Salesforce to get your customers’ account value
- Prioritize what to build next based on $ amount, the number of upvotes, and effort,
- Push features to Jira and pass the ball to your RnD team
- Close the feedback loop and automatically notify customers about the updates
Looking for your feedback.
Thanks!
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Back in July, we have been having numerous discussions on which payment solution we should stick to.
After giving it quite some thought, we've selected Stripe (thanks to its beautiful API guide).
Having worked with it for months, we realized that running a business is much more complicated than just collecting payments.
Long story short, we decided that tracking tax rates, depending on the country, on the state (in case of US), what type of business (B2B, B2C), tax-exempt eligibility, VAT, and so on, and so forth, is very much complicated and we'd better work on the product than on accounting.
After some time we took a decision that wasn't hard, we integrated with Paddle.
We will share more about our experience with them, so far it was good, despite some delays in our account reactivation.
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Recently, we have released our first version of the add-on for Google Chrome. Now, when browsing on the web and bumping into feedback on your product, it's much easier to add it to ProdCamp. Simply select the text on the page, click on the ProdCamp Chrome Addon icon, select the right product (in case you have more than one), type an email and you're all set. The feedback will appear in your account.
Right now the email is a mandatory field, but we're considering changing it in the future. We've heard that on Reddit, Facebook, or Twitter you most likely not gonna find the email needed.
Here's the direct link:
https://chrome.google.com/webstore/detail/prodcamp-feedback-collect/mnadfjcojenaibiapciffiphnbkibiki?hl=en
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Everyone says that Stripe has the best API any indie hacker could ever think and I know that @csallen works at Stripe, but it's been very difficult to convince myself and my cofounders to stick with Stripe.
Every time I ask myself, what about taxes? As a startup, you need to collect VAT/GST/Sales tax, and once collected it needs to be remitted to the appropriate jurisdiction. And that would take some of our time. -
This is the reason why we decided to take a look at Fastspring and Paddle. We don't have a strong opinion on what's better and why, but the next challenge we're seeing is an Affiliate Program.
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Building our affiliate program would be so much easy with Rewardful, but it only works with Stripe. So here we are again at section #1.
Researching further...
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Hi, I’ll be straightforward and mention that I work for PayPro Global (https://payproglobal.com/). I wanted to follow up on this thread because I think our eCommerce solution could be a fit for your business. ( we offer both tax handling and an affiliate program)
From my experience, I would agree with you that as a start-up, you do need all the help you can get when it comes to taxes, especially if the goal is to grow your brand worldwide. The tax environment is quite complex and dynamic and it can be challenging and time-consuming to manage this task on your own.
In terms of an Affiliate program, our solution provides you with a feature of this kind, so you wouldn’t have to worry about any further integrations.
We offer a lot of interesting features, all meant to help your business grow, but I won’t take up too much of your time, as you can find out all the needed information by visiting our website.I hope this helped and best of luck.
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Thanks for your message Olga, but we've chosen Stripe over FastSpring and Paddle.
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Hey! I'm Kelly, a Product Manager at Stripe working on better sales tax and VAT tools for startups and developers. I been trying to reply to a few Stripe+tax threads I've seen pop up on IndieHackers more frequently so apologies if you've seen a similar response before:
While we've had Tax Rates [0] for sometime, we've heard from users that they want Stripe to be more directive/handle more of the compliance given the act of registering, classifying products, collecting and remitting the tax is indeed extraordinarily burdensome.
I'm happy to chat a bit more about what we're working on if you (or anyone else!) is interested, just shoot me an email at kmoriarty@stripe.com.
Even if our solution isn't quite a fit for you and doesn't solve all your problems, happy to share some of my own learnings from building our product in case helpful.
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We'll definitely reach out Kelly, thanks for your message.
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Existing tools didn't fit our workflow, thus we developed our own.



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