First Weeks of Coronavirus Quarantine Results
by Michael FrewI'm pretty sure a lot of people learned a lot about how stable, necessary, and vulnerable their business's were in the past 2+ weeks in the USA and Europe.
I also did not know how vital QuotaGuard would be for my customers in the face of a pandemic, but it's been a few weeks and I can report based on what I've learned so far from customer activity.
First of all, not a single customer has written us using any variation of the phrase "because of the pandemic, we are..." which is surprising. If you look at Customer Service emails over the past month, you would have no idea anything had changed.
At this point, we haven't seen a dramatic drop off in sign ups or any disappearing acts from current users. For mid-way through the month, we're down about 0.5% in MRR (mainly due to one customer wrapping up a project), which is sometimes typical, as MRR growth usually occurs in the latter half of a month for QuotaGuard. This is due to customers exceeding usage limits and upgrading as the month progresses. Most of the early part of the month, MRR decreases when a few customers cancel and/or downgrade. I try hard not to look at numbers before the 15th of each month to keep my spirits up. But this month, of course, I made an exception.
Only time will tell if this stable to slightly positive trend continues, or if worse weather is in the future.
If a national lock-down occurs, will customers cut off "in progress" projects and cancel current subscriptions...possibly to pick them up again in the future? Or will most tech companies (by far our biggest customer segment) continue to work, deploy, and create new projects from remote locations?
I'll post any new changes I observe to share how QuotaGuard is seeing the market shifts as a result of the pandemic and the human/business reactions to the situation.
Stay safe out there everyone.
