SentiSum

We built a next-generation platform with a simpler design, better functionality and a natural language processing unit that works extremely well.

We're now able to bring all customer conversation channels into one platform: social media chats, live chats, email tickets, surveys, and reviews (and anything else you can think of really). We provide detailed insights into the causes of customer friction whatever the scale.

During our journey since raising a seed round, we built an AI platform that was powerful enough to turn 100,000 unstructured free-text survey responses into granular, hierarchical topic tags in minutes. British Airways and Schuh believed in us early on, became our clients and with their insights, we started to see product-market fit.

We raised a seed round of more than £500,000. Our investors included a syndicate of angels from LBA and Angels in The City. They backed us because they believed our problem was big enough and our team was solid enough to build out a successful product. We're happy to be proving them right.

Along with a cohort of other startups, we learned how to get a product off the ground, pitch to investors and build a commercial business plan that sold. It was a crazy experience that certainly threw us out of the corporate world and into startup land.